We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

How do I log in to OnlineDMP?

To access OnlineDMP you'll need your:


If you don't know your password, don't worry. Click 'Forgotten your password' or 'Not logged in before'.

Client reference number

You can find this on the covering letter of your personal action plan and in any letters or emails we've sent you.

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Your date of birth

As an extra security check we need to confirm your details are correct for the client reference number you've entered.

Log in to OnlineDMP

Need help logging in?

If you tried to reset by clicking 'Forgotten your password', try again by clicking the 'Not logged in before' option below. You should get an email with information about setting your password. This should work even if you've used OnlineDMP before.

It might have been sent to your junk folder, so please check there. Is it possible you used a different email address when we set up your account?

Keep your DMP on track with OnlineDMP

  • Update your budget and review your plan: It’s important your income and spending are up to date. You can review your budget online, at any time. If you need help, give us a call.
  • Manage how you make payments: You can set up your Direct Debit payments online. There’s no need to call us.
  • Read and save copies of your statements: You can download and print your monthly statements to keep track of your progress.
  • Add, update and remove payments to the companies you owe money to: If a debt collection agency takes over a debt, just log in and add their details. We’ll get in touch with them and start sending them payments.
  • Manage your account settings: You can change your log in, email address, password and other contact details at any time.
FSCS logo

While we hold your money, it’s covered by the Financial Services Compensation Scheme, which can pay compensation if we’re unable to meet our financial obligations. You can find out more on the FSCS website, www.fscs.org.uk.