We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Here to support you

StepChange Debt Charity and Unite the Union working together

Get debt help now

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Working with Unite to help you

Unite, Britain’s biggest trade union, and StepChange, the UK's leading debt charity, want to help you get the best debt advice and support possible.

Whatever the reason why you've found yourself struggling, we're here to help. We'll never judge or blame you for the problems you're dealing with. We're here to support you in getting your finances back on track.

Who are we?

As the UK's leading debt charity, we provide free, confidential debt advice and services to over 600,000 people a year in England, Wales, Scotland and Northern Ireland. We help people who are struggling to manage their debts take control of their finances and their lives. 

What do we do?

Debt can often creep up on you over a period of time. Whatever the reason you've found yourself struggling, we're here for you. We'll never judge or blame you for the problem you're dealing with. 

Whether you choose to call us or get debt advice online, the process is the same. We talk to you about your financial situation and give you advice that's to tailored to your circumstances. We're on hand for as long as you need, whatever you choose to do next.

We're here to help you take the next step

We have 25 years’ experience, so you can be confident that you’re getting the best possible advice.

  •  Our advice is FREE
    There are no hidden charges.
  •  Our advice is tailored to you
    Whether you choose online or telephone advice, we always look at your individual circumstances.

StepChange, your wayGet debt help from StepChange, your way

An animation about our omni channel journey

At StepChange, we've been providing expert debt advice over the phone since 1993. We saw the potential for online debt advice early on and developed the first fully-online debt advice service over 15 years ago. Since then, it's helped over 1.6 million people clear their debts.

But what's next? Well, we know that the pandemic has supercharged digital adoption and that your customers expect responsive, professional, and caring support. So, let us introduce StepChange Your Way. StepChange Your Way is flexible, free debt advice that allows your customers to seamlessly switch between our online and telephone advice channels while only having to provide their information once.

So, how does it work? We'll start by asking your customers some quick questions to understand how best we can support them. If debt advice is right for them, we'll capture the details of their debts and help them create a realistic, sustainable budget by understanding how much they may be able to afford to repay towards their debts.

At any time during the debt advice journey, customers can easily switch between channels, take a break, and continue once they're ready. And our online service is available 24/7 too, so they can use it at a time that suits them. When the debt advice process is complete, we'll give them an advice recommendation, tailored to their personal needs.

We'll guide them through the solution setup process. Whether it's a supported solution, such as a Debt management plan, or an insolvency option, such as a Debt relief order, we're here to meet the needs of your customers. And during peak times, our systems can flex to cope with increased demand.

So, start referring today. StepChange, Your Way.

Three steps to debt advice

  1. We work out your budget, income and total debts
  2. We use this information to offer a solution to your debt that suits your situation
  3. We set up your debt solution, and offer support, for however long it's needed

What do our clients say about us?

Couple sat on sofa

John, Greater Manchester

"StepChange don't judge you. They're here to help. I feel a lot less stressed thanks to them."