Session

Details

09:45 Registration, Breakfast Bites & Networking

Enjoy a selection of warm breakfast sandwiches, and fresh coffee while connecting with peers.

10:30 Welcome Remarks

Opening by Claer Barrett,
Consumer Editor at the Financial Times.

10:35 Keynote: The Future of Financial Resilience

Presented by Vikki Brownridge,
Chief Executive Officer, StepChange

11:00 Clients in conversation: "Stigma and Strength: What It Takes to Ask for Help"

Client panel moderated by
Caroline Darnbrook,
Chief Client Officer, StepChange

11:45 Investing in Technology to Transform Partner & Client Experience

Presented by
Charlotte Chambers,
Chief Digital Officer, StepChange

Gail Arkle,
Chief Growth Officer, StepChange

Martin Clift,
Chief Operating Officer, StepChange

12:30 Lunch and Networking

Buffet lunch served in the Ark Royal

13:30 The role of AI: Ethical Opportunities and Unintended Consequences

Expert led panel moderated by
Alex Pitcher,
Chief Risk Officer, StepChange

14:15 The Future of Financial Inclusion - "A National Strategy for Change: What Can We Expect?" PART 1

Peter Tutton and Sophie Morris
from our Policy, Research and Public Affairs team unpack the Financial Inclusion Strategy. Includes a table activity.

14:45 Break

Refreshments

15:10 The Future of Financial Inclusion - "A National Strategy for Change: What Can We Expect?" PART 2

Peter Tutton and Sophie Morris
from our Policy, Research and Public Affairs team unpack the Financial Inclusion Strategy with a panel.

15:55 Energy Meets Advice: Unlocking Better Outcomes Through Strategic Partnerships

Featuring OVO and Bristol University,
Vanessa Northam,
Director of Partnerships, StepChange
explores smarter referrals, and improved client outcomes in energy advice.

16:40 Closing reflections from StepChange leadership

Lesley Titcomb,
Chair of Trustees, StepChange
shares closing reflections from the Board, highlighting strategic takeaways and the future direction of our work.

16:50 Wrap up from Host

Claer Barrett,
Consumer Editor at the Financial Times
shares her personal reflections on the day’s discussions.

16:55 Final words from our Event Sponsor

Tony Mott, C&R Software
offers a closing viewpoint.

17:00 Post-event drinks and nibbles

Join us for a closing reception with drinks and light refreshments.