We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)

Which? equity release report

Under our previous name, CCCS Equity Release, we were the only equity release advice service to pass all of Which?'s best practice tests in a mystery shopping excercise that investigated 22 advisers from across the market.

Which? posed as potential customers and conducted visits with advisors who are qualified to recommend equity release. They wanted to test how good the advice available was.

The report found that our advisors offered the best advice by:

  • Completing a full review of each client's financial position including income, expenditure, savings and debts
  • Fully exploring all the alternatives to equity release
  • Completing a thorough welfare benefits check
  • Fully explaining the costs involved with repaying your equity release plan early

Read the full report

Download the report (pdf)

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016