How to deal with them
We've put together a quick guide on how to deal with nuisance calls and texts when you receive them.
|If you get a nuisance call
||If you get a nuisance text
|Don’t answer the call with your telephone number or name and don’t include these details on your answerphone message either.
||Forward any texts from an unknown marketer to your network's reporting number - O2, Orange and T-mobile are 7726, Vodafone 87726 and Three 37726, or send it to the Information Commissioner.
|Make sure the person on the other end of the phone gives you their details first.
||Resist the temptation to reply with the word 'STOP'. This can sometiems encourage further contact as many text messages are sent out randomly in order to find a person with an active number.
|Check that they’re calling from a credible place (for example, they’re calling from your electricity supplier) before you start a conversation with them.
||Complain to the Information Commissioner on 0303 123 1113 or email them at firstname.lastname@example.org
Who else can help?
Luckily, you don't need to deal with unsolicited calls or texts alone. There are several organisations that can help.
Information Commissioner's Office (ICO)
The Information Commissioner's Office (ICO) give guidance on eligible data protection complaints, and take appropriate action when the law is broken. They have an extensive guide on nuisance calls and texts and your rights when dealing with these.
Consumer watchdog Which? are working to raise awareness of the problem with their 'Calling Time' campaign. Visit their website for more information on where you stand. They also have a helpful nuisance calls advice guide hub with lots of information on how to curb the calls.
Telephone Preference Service (TPS)
Log your details with the Telephone Preference Service who can ensure you don't receive unsolicited sales or marketing calls. It's a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make unwanted calls to numbers registered on the TPS unless they have your consent to do so.
The irritation of nuisance calls and texts has long been a bone of contention for our friends over at MoneySavingExpert.com. In addition to some great advice on how to deal with cold callers you can also print out signs to keep cold callers from your doorstep.
Independent regulator Ofcom has a fantastic guide on how to deal with nuisance calls and texts.
Mail Preference Service (MPS)
in addition to stopping cold calls and texts, you can also stop annoying junk mail in the post. Like its counterpart the TPS, the Mail Preference Service (MPS) is an opt-out service that keeps junk mailers at bay. Best of all? It's completely free.