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Unsolicited calls and texts. Helpful resources.

Here you'll find a wealth of information to help you deal with nuisance calls and spam texts. You'll also find the contact details of organisations who can give you extra support and advice.

How to deal with them

We've put together a quick guide on how to deal with nuisance calls and texts when you receive them.

If you get a nuisance call If you get a nuisance text
Don’t answer the call with your telephone number or name and don’t include these details on your answerphone message either. Forward any texts from an unknown marketer to your network's reporting number - O2, Orange and T-mobile are 7726, Vodafone 87726 and Three 37726, or send it to the Information Commissioner.
Make sure the person on the other end of the phone gives you their details first. Resist the temptation to reply with the word 'STOP'. This can sometiems encourage further contact as many text messages are sent out randomly in order to find a person with an active number.
Check that they’re calling from a credible place (for example, they’re calling from your electricity supplier) before you start a conversation with them. Complain to the Information Commissioner on 0303 123 1113 or email them at casework@ico.gsi.gov.uk

Who else can help?

Luckily, you don't need to deal with unsolicited calls or texts alone. There are several organisations that can help.

Information Commissioner's Office (ICO)

The Information Commissioner's Office (ICO) give guidance on eligible data protection complaints, and take appropriate action when the law is broken. They have an extensive guide on nuisance calls and texts and your rights when dealing with these.

Which?

Consumer watchdog Which? are working to raise awareness of the problem with their 'Calling Time' campaign. Visit their website for more information on where you stand. They also have a helpful nuisance calls advice guide hub with lots of information on how to curb the calls. 

Telephone Preference Service (TPS)

Log your details with the Telephone Preference Service who can ensure you don't receive unsolicited sales or marketing calls. It's a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make unwanted calls to numbers registered on the TPS unless they have your consent to do so.

MoneySavingExpert.com

The irritation of nuisance calls and texts has long been a bone of contention for our friends over at MoneySavingExpert.com. In addition to some great advice on how to deal with cold callers you can also print out signs to keep cold callers from your doorstep.

Ofcom

Independent regulator Ofcom has a fantastic guide on how to deal with nuisance calls and texts.

Mail Preference Service (MPS)

in addition to stopping cold calls and texts, you can also stop annoying junk mail in the post. Like its counterpart the TPS, the Mail Preference Service (MPS) is an opt-out service that keeps junk mailers at bay. Best of all? It's completely free.

Our campaign progress

You can help us by:

1. Tweeting us about your experiences of nuisance calls at @moneyaware using hashtag #gottheirnumber.

2. Email us your stories about telemarkers or screengrabs of unsolicited texts at gottheirnumber@stepchange.org

Nuisance contact on our blog

Dealing with spam texts

Put a stop to them once and for all

How to complain about nuisance calls and texts

Which? has some great advice for dealing with unwanted calls

Targeted by payday loan spam texts?

As many as 8 million of these are sent per day

Visit our MoneyAware blog

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016