"StepChange regularly brief our staff on their work which helps us to provide a better level of service"
"We sometimes receive complaints from consumers who are in financial difficulties. We can sort out a problem a consumer has with an individual financial business, but sometimes a consumer’s debt problems will be significant and include other difficulties."
"We believe it’s important our staff know about organisations that can help people to deal with their debt problems. StepChange regularly provide briefings to our staff on their work. This helps us to provide a better level of service to consumers who come to us who may also benefit from additional help from someone like StepChange."