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Let's talk awards

We are not obsessed with filling our awards cabinet. But we are a little bit obsessed with providing free, quality debt advice to anyone who needs it.

Still, we are very proud of our awards for customer service and innovation because they demonstrate our commitment to creating a society free from problem debt. You can read more about our wins and why we achieved them.

2026 awards

Our service to clients

Best Financial Support Provider – The Consumer Credit Awards
For the third year in a row - this award recognises the consistent quality of our customer service and is especially meaningful for us, as it’s voted entirely by clients who we’ve helped. Customers praised our practical, compassionate approach and our long-standing commitment to putting people first.

Treating Customers Fairly Champion – The Consumer Credit Awards
This award recognises organisations who go above and beyond to deliver fair, transparent and genuinely supportive experiences for people in financial difficulty. It’s special because it celebrates industry leading care, proving that StepChange’s approach isn’t just compliant - it’s setting the standard for how customers should be treated.

Platinum Trusted Service Award - Feefo
The Platinum Award is presented only to businesses that have achieved Feefo’s Gold standard for at least three consecutive years, demonstrating a consistent commitment to exceptional service. This recognition highlights our ongoing dedication to our clients.

Rated Excellent - Trustpilot
Our clients consistently highlight the supportive and non-judgmental approach of our colleagues, and the clear explanations and guidance provided throughout our processes.

Our organisation

Company of the year – The Consumer Credit Awards
For the second year in a row, we’re delighted to have won this award that demonstrates how we’re delivering on our strategic goals and achieving the best, long-term outcomes for our clients. It demonstrates the real impact we’re making for people across the UK.

Best place to work and Best company culture – The UK Employee Experience Awards
Our two silver awards recognised the successful delivery of a new People and Culture Strategy, designed to strengthen workforce capability, engagement, and wellbeing. Through an integrated approach to development, inclusion, and collaboration, we are creating a supportive, high-performing environment where colleagues can thrive and succeed.

Innovation Team of the Year – The UK National Contact Centre Awards
Our bronze award recognises the achievements of the ‘Stepping Forward Our Service’ team in modernising our contact centre - making it easier, faster and more intuitive for clients to reach us in the way that suits them best, while freeing colleagues to focus on the moments that matter most.

Outstanding achievement award - Yorkshire Financial Awards
This award honours the impact of our charity in 2025 – a year defined by focus, reach and real change. Our strategy is clear: to help more people we are uniquely placed to support, delivering expert debt advice, practical support and sustainable solutions to those who need it most.

Debt Advice Provider of the Year - The Credit Connect Credit & Collections Industry Awards
As we continue our digital transformation - harnessing new tools, technologies, and processes to deliver on our strategic vision - we’re proud to see our progress being recognised in the Credit Connect Collections and Credit Industry Awards as Debt Advice Provider of the Year.

Partnerships and Innovation

Innovator of the Year - Gail Arkle, Chief Growth Officer - The Credit Connect Credit & Collections Industry Awards
Gail Arkle our Chief Growth Officer, has accelerated our funding and partnerships strategy, advancing a digital first, data-led service model built on deeper insight and stronger, more strategic relationships.

2025 awards

Our service to clients

Most effective improvement initiative (Silver) - The European Contact Centre & Customer Service Awards
As we deliver on our 2025–30 strategy and modernise our ways of working by harnessing digital tools, our entry recognised the impact we’ve made in modernising our contact centre operations.

Exceptional service – Feefo
Building on our '10 years of Trusted Service' award in 2024, we have been awarded the 'Platinum Customer Service Award' based solely on our latest client reviews in 2025.

Rated Excellent – Trustpilot
Customers consistently highlight the supportive and non-judgmental approach of the staff, and the clear explanations and guidance provided throughout our processes.

Debt Advice Provider of the Year – The Credit Awards
Winning 'Debt Advice Provider of the Year' honours the life-changing impact our teams make every day, supporting people through some of their most challenging financial moments with empathy, expertise, and integrity in a digital-first environment.

Best Financial Support Provider – The Consumer Credit Awards
This award recognises the consistent quality of our customer service and is especially meaningful as it’s voted entirely by clients who we’ve helped. Customers praised our practical, compassionate approach and our long-standing commitment to putting people first.

Our organisation

Best Company to work for — The Credit Awards
Being recognised as a great place to work celebrates the culture we have built together—where collaboration, innovation, and wellbeing are at the heart of everything we do.

Company of the year – The Consumer Credit Awards
As we embark on our 2025-2030 strategy focused on achieving the best, long-term outcomes for our clients, this award reaffirms the importance of our mission and the real impact we’re making for people across the UK.

2024 awards

We won:

10 Years of proven Trusted Service Award – Feefo
This coveted award is given only to companies that deliver time and time again for their customers and place them at the heart of all they do – for 10 years in a row. 2024 was Feefo's first Trusted Service Award of this kind and it is based solely on the reviews and ratings StepChange company has achieved.

Rated Excellent – Trustpilot
We are consistently rated ‘Excellent’ by our clients on Trustpilot for our free, impartial and non-judgemental advice.

Debt Advice Provider of the Year – Credit and Collection Industry Awards
Debt Advice Provider of the Year – Collections & Vulnerability Awards
These awards recognise excellence in the delivery of debt advice services to consumers and a commitment to delivering good outcomes for consumers. The awards also recognise our wider contribution to society, through our campaigning and lobbying for societal and legislative changes that help consumers in problem debt.

We won:

Vulnerability Strategy of the Year – Credit Strategy Awards
This award recognises our compassionate and effective approach to identifying and supporting customers with complex needs, for example those with a serious health condition. The award recognises that our support for vulnerable clients goes beyond what is required of us by law, and that we proactively work with other companies to improve support for vulnerable customers.

Vulnerability Leader of the Year Bronze Award (Paula Searle) – Vulnerability Gala, Credit Strategy
Our colleague Paula was recognised for her outstanding work leading our efforts to improve our service for vulnerable customers, including supporting clients who are victims of illegal money lending and introducing our British Sign Language service to support clients with hearing difficulties.

We won:

Bronze Award for Operational Leadership – UK National Contact Centre Awards
Our Operations team attended the UK National Contact Centre Awards for the very first time in the charity's history in 2024. They were honoured with a Bronze award for 'Operations Leadership team of the year' recognising the work they delivered in the previous twelve months improving colleague engagement, and refining processes across the operational area.

Outstanding Workplace Award – People Insight
For the second year running, we earned People Insight’s ‘Outstanding Workplace Award’. This is awarded to workplaces in the upper quartile of People Insight’s annual survey results and recognises the investment we make in creating a welcoming and inclusive space for our colleagues.

2023 awards

We won:

Platinum Trusted Service Award – Feefo

10 Years of Excellence Award – Feefo

Debt Advice Provider of the Year – Credit Awards, Credit Strategy

Best Response to the Cost of Living Crisis (Non Creditor) – Credit Awards, Credit Strategy

We won:

Best Customer Engagement Solution (in partnership with ClearScore group) – Credit and Collections Technology Awards

Best Outsourcing and Partnership Initiative of the Year (in partnership with NatWest) – Vulnerability Gala, Credit Strategy

We won:

Company of the Year – Smart Money People

Outstanding Workplace Award – People Insight

Debt happens. We deal with it.

We have helped millions of people since 1993.

Find out how.

"Giving hope in the worst times."

"The help and support provided by StepChange has lifted me from the feeling of total despair to one of hope."

Simon, Feefo Review

Plain Numbers logo

We are thrilled to partner with Plain Numbers

Plain Numbers work to improve the way numbers and financial concepts are communicated so people can make the right choices. We are always striving to provide the best support for our clients, and this partnership allows us to enhance our services even further.