The people we help
The top causes of problem debt we see in our clients are job loss or unemployment (19%), injury or illness (16%), reduced income (12%), and separation and divorce (10%).
Our advice and solutions help people recover from problem debt. In the 18 months to June 2017, 457,270 clients successfully completed a debt advice session with us.
Our campaigning and partnership work helps prevent and reduce the harm of problem debt by influencing change in industry practice, regulation and government policy.
Following manifesto commitments from the two main parties to our Breathing Space proposal, the Treasury launched a call for evidence on how to implement such a scheme.
The difference we make
Our clients often describe the relief they feel when the harassment calls stop and interest or charges no longer escalate their debts.
We also know that our clients are less likely than other consumers to go into subsequent arrears on their utility bills and, when they did, ended up owing less.
As the need for free debt advice grows, we’re committed to doing even more. Download our impact report 2016-2017 to read how we’re tackling problem debt.
Download the report
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