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Our Impact Report for 2018

How we're reducing the harm of problem debt

Our work in 2018: How we're delivering against our strategic objectives

The launch of our four-year strategy in 2018 set out our bold ambition to double the number of people we help by 2022. We've made significant progress against our strategic objectives and our Impact Report describes our progress against each.

Phil Andrew, Chief Executive

"As in previous years 2018 has been an incredibly busy year for the charity. We've helped more people than at any time in our 26-year history. At the same time, we've made excellent progress in building the foundations that will enable us to positively change the lives of twice as many people by 2022."

Phil Andrew, Chief Executive

Providing free debt advice and solutions

In 2018 we continued to offer industry-leading debt advice and solutions, and we began a long-term study of client outcomes.

impact report client data

Being the most efficient and sustainable provider

We continued to drive efficiencies, leading the conversations around funding and working with hundreds of organisations across the sector.

impact report statistics

Championing the cause by campaigning for change

We celebrated four major policy wins in 2018, including progress on Breathing Space, a no interest loan scheme (NILS) pilot, FCA interventions on rent-to-own and overdrafts, and MPs getting behind the campaign for bailiff reform.

John Griffith-Jones, Chair

"On specific policy issues we've had a successful campaigning year. We supported the Ministry of Justice’s call for evidence on bailiff practice, which will inform a decision in 2019 on whether to impose more stringent regulation on bailiffs – a step we regard as vital."

John Griffith-Jones, Chair

Enabling better money management and recovery from problem debt

We've always educated and informed our clients through our services, and in 2018 we started to develop new ways to help them earlier in the journey to debt advice.

impact report 2018

Creating greater awareness of free debt advice

We achieved a strong digital media presence and increased our brand awareness on a modest advertising spend. In an increasingly digital age, making sure people reach the right kind of advice is crucial.


Nurturing our colleagues

2018 was a year of careful listening to our colleagues and putting in place the building blocks to support their development.

impact report data

Also in this section

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019