Providing free debt advice and solutions
In 2018 we continued to offer industry-leading debt advice and solutions, and we began a long-term study of client outcomes.
Being the most efficient and sustainable provider
We continued to drive efficiencies, leading the conversations around funding and working with hundreds of organisations across the sector.
Championing the cause by campaigning for change
We celebrated four major policy wins in 2018, including progress on Breathing Space, a no interest loan scheme (NILS) pilot, FCA interventions on rent-to-own and overdrafts, and MPs getting behind the campaign for bailiff reform.