We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Get free debt advice for your customers

Help your customers and reduce the harm caused by debt

Our partner organisations have a key role to play in helping customers engage earlier in the debt advice journey, and reduce the harm that problem debt causes. We strongly recommend you to use our tools and resources to encourage your customers to take action and get their finances back on track.

Our research suggests that many people put off getting debt advice for more than a year because of the shame and anxiety they feel, or because they simply don’t realise that help is available for people with problem debt. We estimate that a person’s debt can increase by an average of £2,300 in just six months if charges and interest are added, if they don't seek debt advice.

Use our debt help tools

We’ve developed two unique tools designed to engage people at different stages of the journey to debt advice. Our tools help them face up to, take steps to deal with, and manage their debts.

Embed the 60-second debt test

The 60-second debt test is an embeddable mobile-friendly customer engagement tool that can be added to your website.

It’s designed to nudge people who might be struggling financially towards debt advice; the tool provides people with a quick debt health check.

Based on the results, we’ll recommend the next steps your customer should take.

Get the debt test
Using Debt Remedy

Link to Debt Remedy

Debt Remedy is our unique debt advice tool that’s available 24/7 on our website.

It gives customers confidential and personalised debt advice and the same recommendation that they’d receive from us over the phone.

It only takes about 20 minutes and delivers clients gives clients a tailored action plan to help them deal with their debts.

Go to Debt Remedy

Resources for partners

We’ve created some useful resources to help you refer customers to us on your website or by telephone:

Helping your customers online

For a step-by-step guide to writing engaging debt advice content for your website, and linking to us, download our free guide.

 Download our partner factsheet (pdf)

Find out how to refer to us

Learn how to help your staff identify a customer who needs debt advice and refer them to us with our free referral guide.

 Download our referral guide (pdf)

Contact us

If you need any extra support, please contact our marketing team by email, they'll be happy to help.

marketing@stepchange.org

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2018