We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Partner resources

Partner resources


Our partner organisations have a key role to play in helping customers with problem debt to engage with debt advice early, to reduce the harm that it causes. If they don't seek advice, we estimate that a person’s debt can increase by an average of £2,300 in just six months if charges and interest continue to be added.

Help your customers and reduce the harm caused by debt

Our research suggests that many people put off getting debt advice for more than a year because of the shame and anxiety they feel, or because they simply don’t realise that help is available. Because of this, we don’t just work to create better awareness of free debt advice; we also share our knowledge about its causes. 

Use our tools and resources to encourage your customers to take action and help them get their finances back on track.

Get started today

Download our three step referral guide and partner factsheet to start working with us today.

How to refer to us

Identify a customer who needs debt advice and refer them to us with our free referral guide.

 Download our referral guide (pdf)

Helping your customers online

A step-by-step guide to writing engaging debt advice content for your website and linking to us.

 Download our partner factsheet (pdf)

Use our debt help tools

We’ve developed two unique tools designed to engage people at different stages of the journey to debt advice. Use them to help your customers face up to, take steps to deal with, and manage their debts. 

Using Debt Remedy

Link to Debt Remedy

Debt Remedy is our unique debt advice tool that’s available 24/7 on our website.

It gives customers confidential and personalised debt advice and the same recommendation that they’d receive from us over the phone.

It only takes about 20 minutes and delivers clients with a tailored action plan to help them deal with their debts.

Go to Debt Remedy

Embed the 60-second debt test

The 60-second debt test is an embeddable mobile-friendly customer engagement tool that can be added to your website.

It’s designed to nudge people who might be struggling financially towards debt advice; the tool provides people with a quick debt health check.

Based on the results, we’ll recommend the next steps your customer should take.

Get the debt test

Reduced income

Read Robert's story and discover how living on a reduced income affected his finances.

 Download our client case study (pdf)

Redundancy

Read Robert's story and discover how living on a reduced income affected his finances.

 Download our client case study (pdf)

Relationship breakdown

Read Mel's story and discover how experiencing a divorce affected her finances.

 Download our client case study (pdf)

Terminal illness

Read James' and Agnes' story and discover how a terminal illness diagnosis affected their finances.

 Download our client case study (pdf)

Using credit for living expenses

Read Caitlin's story and discover how using credit for living expenses affected her finances.

 Download our client case study (pdf)

We're currently working on a number of training videos to help our partners understand more about the charity, the work we do and how our partners work with us.

Sign up to our partner newsletter to be first to hear when they launch.

Bespoke training and support

StepChange can offer bespoke training, working with your colleagues to enhance their understanding of the causes of debt, how debt advice works, and how to refer to us.

We can also work with your organisation to enhance your communications, and help to create more efficient journeys to debt advice so that customers get help faster, and reduce the harm of problem debt. Contact our partnerships team for more details.

Email our partnerships team

If you'd like to partner with us, we'd love to hear from you. Contact us for more information.

Email us

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2018