We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange advisor at her computer

Partner resources

Our partner organisations play a key role in helping customers with problem debt to engage with debt advice early, to reduce the harm that it causes. If they don't seek advice we estimate that a person’s debt can increase by an average of £2,300 in just six months if charges and interest are added.

Help your customers and reduce the harm caused by debt

There are five simple ways your organisation can start signposting and engaging with us that will help your customers take action and get their finances back on track.

1. Download our referral and digital signposting guides

Our referral guide helps you identify when to refer your customers to us for free debt advice. Our digital checklist guide shows you how to easily add content to your website about debt advice and link to us.

How to refer to us

A guide to help you identify customers who need debt advice and how to refer them to us.

Download referral guide (pdf)

Helping your online customers

A guide for signposting to debt advice online and linking to our online debt advice tool.

  Download digital checklist (Word)

2. Provide access to our debt help tools

We’ve developed two unique tools designed to engage people at different stages of the journey to debt advice. Use them to help your customers face up to, take steps to deal with, and manage their debts.

Using Debt Remedy

Link to online debt advice

Our unique debt advice tool is available 24/7 on our website.

It gives customers confidential and personalised debt advice and the same recommendation that they’d receive from us over the phone.

It's available 24 hours a day and delivers clients with a tailored action plan to help them deal with their debts.

Go online debt advice
Family playing games at the kitchen table

Embed the 60-second debt test

The 60-second debt test is an embeddable mobile-friendly customer engagement tool that can be added to your website.

It’s designed to nudge people who might be struggling financially towards debt advice; the tool provides people with a quick debt health check.

Based on the results, we’ll recommend the next steps your customer should take.

Get the debt test

3. Use our additional resources

We have a range of extra resources you can use including videos and factsheets to help engage and train your staff. These resources can help understand when, how, and why referring to us is so important.

Download our e-learning guide

We've created a guide to help your teams support people on their journey to debt advice, with all the e-learning videos in one place.

 Download guide (pdf)
male advisor talking to a client

Video: Introduction to StepChange

Find out why we're the UK's leading debt charity and learn more about who we work with.

 Watch video (external link)

Female advisor talking to the camera

Video: Our referral process

Our expert advisor Emma explains what happens when a client is referred to us.

 Watch video (external link)

A list of debt solutions

Video: Our debt solutions

We offer the widest range of debt solutions of any debt advice provider.

 Watch video (external link)

Two advisors on camera talking

Video: Advisor testimonials

Find out why referring to us makes such a difference to the lives of people with debt problems.

 Watch video (external link)

4. Factsheets and case studies

Our partner guides and client case studies explore how we help people, and can help your staff understand more about the causes of debt problems.

A factsheet for frontline staff

Help your staff understand more about the causes and signs of problem debt.

 Download factsheet (pdf)

Explore and create real life case studies

Use our client case study guide to explore how we help people in many different situations and how to create your own.

 Download case studies (pdf)