We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Partner resources

Our partner organisations play a key role in helping customers with problem debt to engage with debt advice early, to reduce the harm that it causes. If they don't seek advice we estimate that a person’s debt can increase by an average of £2,300 in just six months if charges and interest are added.

Help your customers and reduce the harm caused by debt

There are five simple ways your organisation can start signposting and engaging with us that will help your customers take action and get their finances back on track.

1. Download our referral guide and partner factsheet

Our referral guide helps you identify when to refer your customers to us for free debt advice. Our guide to helping your customers online explains how to easily add content to your website and link to us.

How to refer to us

Identifies customers who need debt advice and explains how to refer them to us

Download referral guide (pdf)

Helping your customers online

A guide to signposting your customers to us online and linking to us from your website

  Download partner factsheet (pdf)

2. Provide access to our debt help tools

We’ve developed two unique tools designed to engage people at different stages of the journey to debt advice. Use them to help your customers face up to, take steps to deal with, and manage their debts.

Using Debt Remedy

Link to Debt Remedy

Debt Remedy is our unique debt advice tool that’s available 24/7 on our website.

It gives customers confidential and personalised debt advice and the same recommendation that they’d receive from us over the phone.

It only takes about 20 minutes and delivers clients with a tailored action plan to help them deal with their debts.

Go to Debt Remedy
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Embed the 60-second debt test

The 60-second debt test is an embeddable mobile-friendly customer engagement tool that can be added to your website.

It’s designed to nudge people who might be struggling financially towards debt advice; the tool provides people with a quick debt health check.

Based on the results, we’ll recommend the next steps your customer should take.

Get the debt test

3. Use our additional resources

We have a range of extra resources you can use including videos and factsheets to help engage and train your staff. These resources can help understand when, how, and why referring to us is so important.

Download our e-learning guide

We've created a guide to help your teams support people on their journey to debt advice, with all the e-learning videos in one place.

 Download guide (pdf)
male advisor talking to a client

Video: Introduction to StepChange

Find out why we're the UK's leading debt charity and learn more about who we work with.

 Download video (mp4)

 Watch now (external link)

Female advisor talking to the camera

Video: Our referral process

Our expert advisor Emma explains what happens when a client is referred to us.

 Download video (mp4)

 Watch now (external link)

A list of debt solutions

Video: Our debt solutions

We offer the widest range of debt solutions of any debt advice provider.

 Download video (mp4)

 Watch now (external link)

Two advisors on camera talking

Video: Advisor testimonials

Find out why referring to us makes such a difference to the lives of people with debt problems.

 Download video (mp4)

 Watch now (external link)

4. Factsheets and case studies

Our partner guides and client case studies explore how we help people, and can help your staff understand more about the causes of debt problems.

Factsheets for frontline staff

Help your staff understand more about the causes of problem debt.

 Download factsheets (pdf)

Explore our real life case studies

Our client case studies explore how we help people in many different situations.

 Download case studies (pdf)

5. Training and support

StepChange can offer support and training, working with your organisation to create more efficient journeys to debt advice so that customers get help faster, and reduce the harm of problem debt. Contact our partnerships team for more details.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019