Our vision is to create a society free from problem debt. We can help to do this by working with organisations that refer their customers to us, once it's recognised that they may need pre-arrears support or full debt advice.
Flexible debt advice for your customers
We are the UK's only full debt support service that can provide your customers with the widest range of debt solutions and complete flexibility in how they receive advice.
Customers can switch between online and telephone advice and engage with support however and whenever they like, with our online service available 24/7.
A wide range of solutions
We recommend specific solutions based on individual circumstances, driven only by careful assessment of your customer’s best interests. Whatever solution your customer chooses, we’re always available to support them on an ongoing basis.
Specialist support for vulnerable customers
If your customers have other vulnerabilities along with their debt, such as mental health problems, we can also provide additional support. We collaborate with a wide range of charities and agencies to ensure they get the holistic help they need.
Transforming our services through digital innovation
At StepChange, we use our in-house debt advice expertise and work collaboratively across departments to transform how we support people. We also continuously improve our service based on insights about our clients.
We’ve been providing expert debt advice over the phone since 1993. From developing the first end-to-end online debt advice system, Debt Remedy, to our new flexible online and telephone advice system, Pulse, we focus on what clients want, and developing bespoke systems that work for those who need our help.
Flexible, free debt advice online and by phone
Our flexible, free debt advice allows users to seamlessly switch between online and telephone advice, giving clients the choice we know they value, while only having to provide information once.
At StepChange, we've been providing expert debt advice over the phone since 1993. We saw the potential for online debt advice early on and developed the first fully-online debt advice service over 15 years ago. Since then, it's helped over 1.6 million people clear their debts.
But what's next? Well, we know that the pandemic has supercharged digital adoption and that your customers expect responsive, professional, and caring support. So, let us introduce StepChange Your Way. StepChange Your Way is flexible, free debt advice that allows your customers to seamlessly switch between our online and telephone advice channels while only having to provide their information once.
So, how does it work? We'll start by asking your customers some quick questions to understand how best we can support them. If debt advice is right for them, we'll capture the details of their debts and help them create a realistic, sustainable budget by understanding how much they may be able to afford to repay towards their debts.
At any time during the debt advice journey, customers can easily switch between channels, take a break, and continue once they're ready. And our online service is available 24/7 too, so they can use it at a time that suits them. When the debt advice process is complete, we'll give them an advice recommendation, tailored to their personal needs.
We'll guide them through the solution setup process. Whether it's a supported solution, such as a Debt management plan, or an insolvency option, such as a Debt relief order, we're here to meet the needs of your customers. And during peak times, our systems can flex to cope with increased demand.
So, start referring today. StepChange, Your Way.
We know that accessing debt help can be overwhelming, and it’s not always convenient to complete the full journey in one go. During the debt advice process, clients can easily switch between channels, take a break, and continue once they’re ready. Our online service is available 24/7, so clients can use it at a time that suits them.
Securely upload and sign documents online
Once clients have completed debt advice and been recommended a debt solution, we’ll support them to set up their plan and provide all the information and support they need.
Clients registering for a Debt Management Plan, Token Payment Plan or the Debt Arrangement Scheme in Scotland can upload their documents and sign their agreements through our secure online platform, making it quicker and easier to get set up and creating a seamless digital journey.
Digital access to the Breathing Space scheme
Breathing Space gives eligible clients 60 days without creditor contact, providing the headspace to seek advice and set up a solution. Breathing Space is available over the phone and online to suit clients’ needs and provide access through their channel of choice.
60 Second Debt Test
In collaboration with the University of Bristol, we created an embeddable tool that can quickly help clients understand whether they might benefit from debt advice. The 60 second debt test is available to embed on external websites and many of our partner organisations use the tool to signpost their customers to help if they’re worried about their finances.
Our repayment calculator can help clients with a persistent debt to work out how long it could take them to pay off their balance, and how a small change to their monthly repayments could help them pay it off faster and save on interest charges.