About working at StepChange
At StepChange Debt Charity we have more than 30 years’ experience providing free, impartial debt advice. Since 1993, we have helped 7.5 million people with debt problems take back control of their finances and their lives.
We employ over 1,000 people across the UK, and every one of us is doing much more than simply helping our clients look after their finances. By joining us you’ll be able to do your bit as well.
Read more about our history, vision and strategy on our "About Us" page.
Our clients
The most common causes of debt are life events such as bereavement, separation, illness or redundancy. Our colleagues help thousands of people every week from across the UK to deal with their debt problems and get their lives back on track. As a result of their reviews and ratings of our service, we won a Feefo platinum award for constantly delivering excellence and were awarded Debt Advice Provider Of The Year at the 2022 Credit Awards.
We're also thrilled to have won two awards for Debt Advice Provider of the Year and Best Response to the Cost of Living Crisis at the 2023 Credit Strategy Awards. We’re hugely proud of our colleagues who have all contributed to this success through their hard work and dedication.
Debt Advice
Whether by telephone or online, we work with every client to complete an income and expenditure statement. Using this information, we’ll then identify the most appropriate debt solution for each individual.
Each client receives a personalised action plan, offering them access to a broad range of solutions to help them manage their situation and address their debt problem. If we’re unable to offer them a debt solution we’ll advise them until their situation improves.
Learn more about debt advice here.
Equity Release
For clients who are at, or near retirement, StepChange Financial Solutions provides free equity release advice. We’re the UK’s only charity-operated equity release and mortgage service and can help clients with interest only lifetime mortgages, lifetime mortgages and home reversion plans.
Visit our equity release page for details.
A UK-wide charity
We have a UK wide network of offices in Leeds, Newcastle, Glasgow, Cardiff, Chester and London and offer hybrid working for most of our roles.
Campaigning for change
Our external affairs team in London and Glasgow influence change using our clients’ experiences to make the evidence-based case for changing regulation, law and practice, to prevent and reduce the harm that problem debt causes.
Join us
We’re growing and expanding our services so that we can help even more people to overcome their money worries in these incredibly challenging times. To do that, we need colleagues for our contact centres and support roles who are passionate and dedicated.
If that sounds like you, and you want to help transform the lives of people struggling with debt and support the nation’s financial wellbeing, we’d love to hear from you.
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