What information do you need to set up my DRO?
Here’s a list of the information we need to start your DRO application. Please don’t send this information to us until you’ve collected it all. This helps to speed up the application process.
If any of the evidence we’re asking for doesn’t match your budget, please log in to your online account and update it.
Evidence we need from you
||What we need to see
|Proof of income
- If you’re paid monthly - 3 payslips dated within the last 6 months
- If you’re paid weekly – 12 weeks’ payslips dated within the last 6 months
|Proof of benefits
- Your most recent award letter – please send us all pages of the letter
Documents we need from you
What's the quickest way for me to send you this information?
Email is the quickest way to send your information. Please send all evidence and documents as one email to email@example.com. Please include your reference number in the subject line.
You can take photographs of the evidence on your mobile phone and attach them to the email (remember to make sure the pictures are clear, and they capture the whole document)
You can also post your documents to:
5th Floor, York House, 38 Great Charles Street, Birmingham, B3 3JY
If you post your information to us, make sure you take your envelope to the post office and pay the correct postage. Due to a high volume of applications, please allow 10 working days for any posted documents and evidence to be processed.
Once you’ve sent us all the information we need, we’ll complete your DRO application. While we do this, if we told you to open a new basic bank account during your advice session, please open one as soon as possible. It’s also important that you find out if your job, home, or any of your assets may be affected by a DRO.