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StepChange colleagues in the office

Support as you deal with your debt

We're here as long as you need us

You have already come a long way. Here are some guides to help you out while you get back on track.

Log in here to check your details or get a copy of your budget.

A man and woman looking at their bills

Dealing with rising living costs

Many of us are finding it hard to keep our spending down as prices rise.

Read our cost of living guide

Debt collection and court action

The people I owe money to are still asking me to pay.

It can take some companies a while to update their records. So it is normal for them to chase you for money at this early stage.

It can help to let them know we are helping. Send them a letter or email with your client reference number.

We have a letter you can use: Write to the people you owe money to.

A CCJ is a court order which tells you to pay money you owe to a debt. You are given two weeks to respond. It is very important that you do.

There is no need to panic, there are things you can do. And if you will not be able to pay it in full, you can set up a plan to pay it in stages.

Read our guides to dealing with County Court judgments.

Your debt might have been sold on. Or the people you owe money to may not have updated their records yet. If a debt collector gets in touch with you make sure you know your rights.

Read our guides to the debt collection process

  • What's the difference between a bailiff or sheriff officer and a debt collector?
    A debt collector does not have any special legal powers to collect a debt. But bailiffs and sheriff officers do as they are ordered by the court. Read our bailiffs and debt collectors guide.
  • What can bailiffs and sheriff officers do?
    Enforcement agents are known as bailiffs. They must follow set rules about how they treat you and what they can take. In Scotland sheriff officers are similar. Learn about bailiffs' rights and powers.
  • What can they take?
    • A bailiff will look for goods that can be sold if you don’t pay the debt. They can only take goods you own and there are some, like medicine, they cannot take because you need them. Learn more about what bailiffs can take.

Budgeting and saving money

How do I get started?

We know that keeping to a budget can be hard. It is important to be realistic about your spending needs, while trying to cut down on spending where you can.

Read our guides to saving money.

We based our advice on what you told us. If something has changed it is best that we review your options.Log in to update your details.

  • There are many ways you can make a bit more money. You can try:
    • Mystery shopping
    • Selling unwanted items
    • Using vouchers and discounts
    Read our guides to increasing your income.
    • Am I getting all the benefits I could claim?
      Every year people in the UK miss out on billions of pounds worth of benefits and tax credits. Make sure you check what you are entitled to by using our free calculator.

      Use the free benefits calculator
  • Not found the help you need?