How do I apply for a debt relief order?

Make a claim for a DRO fee refund

Before April 2024, you had to pay a £90 fee when applying for a DRO. This fee was removed in April 2024, meaning it is now free to apply for a DRO.

Refunds are available to people who:

• Paid the application fee for a DRO between 2016 and April 2024, and
• Did not submit their application

You are still eligible if only part of the fee has been paid or if payments were made by more than one person.

The Insolvency Service has asked anyone who believes they are due a refund to contact their DRO team via email (preferred) or post:

• Email: dro.preorder@insolvency.gov.uk
• Post: The Insolvency Service DRO Team, C/O Met Office, Fitzroy Road, Exeter, EX1 3PB

When making contact, try to give as many of the below details as you can:

• Debt Relief Order application number (if known)
• Name
• Address
• Telephone number
• Bank/building society name and details
• Details of a third party, charity or organisation which paid on your behalf
• Previous name, address or email (if changed since application attempt)

Anyone with further questions can contact the Insolvency Service customer service helpline on 0300 678 0016. They are open Monday to Thursday from 9am to 5pm, and on Fridays from 9am to 3pm.