As a charity we offer free and confidential debt advice over the telephone and online. However, we understand that face to face debt advice may sometimes be more suitable for you.
- You find it hard to communicate over the phone or online because of a disability, or speech or hearing impairment
- You have difficulties reading or writing
- You’re not confident discussing your debts over the phone or online because English isn’t your first language
- You need help with other issues alongside your debt, for example housing, employment, benefits or immigration advice
What advice services are available?
Citizens Advice and Citizens Advice Scotland provide face to face support and assistance within the community. They operate from over 3,500 locations across the UK including the high street, local community centres, doctors' surgeries, courts and prisons.
In addition to providing telephone, online and face to face support, some local Citizens Advice can also arrange home visits and some provide email advice. Some are also piloting the use of text/SMS, chat and webcams.
As well as Citizens Advice there are many independent advice centres operating across the country, often from community centres or churches. Our friends at Christians Against Poverty operate a number of schemes, for example. These can often provide face to face debt advice. Money Helper, formerly The Money Advice Service, also has a handy debt advice locator tool to help you find free advice agencies in your area.