We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Free and face to face debt advice

Where can I go to talk to someone about debt?

As a charity we offer free and confidential debt advice over the telephone and online. However, we understand that face to face debt advice may sometimes be more suitable for you.

For example:

  • You find it hard to communicate over the phone or online because of a disability, or speech or hearing impairment
  • You have difficulties reading or writing
  • You’re not confident discussing your debts over the phone or online because English isn’t your first language
  • You need help with other issues alongside your debt, for example housing, employment, benefits or immigration advice

What advice services are available?

Citizens Advice and Citizens Advice Scotland provide face to face support and assistance within the community. They operate from over 3,500 locations across the UK including the high street, local community centres, doctors' surgeries, courts and prisons.

In addition to providing telephone, online and face to face support, some local Citizens Advice can also arrange home visits and some provide email advice. Some are also piloting the use of text/SMS, chat and webcams.

As well as Citizens Advice there are many independent advice centres operating across the country, often from community centres or churches. Our friends at Christians Against Poverty operate a number of schemes, for example. These can often provide face to face debt advice. The Money Advice Service also has a handy debt advice locator tool to help you find free advice agencies in your area.

How we can help

If you'd prefer to get debt advice over the phone or online, we can help. Our expert advice can help you deal with your debt problems by offering practical debt advice and solutions tailored to your situation.

You can use our free online debt advice tool, which can give you confidential advice, 24 hours a day. If you prefer, you can call us to talk to one of our advisors.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019