Template letter to cancel a CPA
To cancel a CPA you’ll need to contact the company taking the payment, or your bank to cancel your recurring payment. This can be done over the phone, by email or in a bank branch, and we also have a continuous payment authority template letter [PDF] you can use to do this. If the payment is due to be taken in the next few days, we recommend cancelling it by phone.
If you call your creditor, we’d recommend you keep a note of the time and date of the phone call, as well as the name of the person you’ve spoken to about it. If you contact your bank to stop a CPA, you should contact the company as well to let them know.
Even if you’ve cancelled a CPA, you’ll still owe the money for the payments you’ve agreed to make. If you’re struggling to make the agreed payments you should get in touch with the company to let them know.