Can you write a letter for me?
We can give you tips on making a complaint but we can’t write a letter for you.
Some websites have example letters you can use to dispute debts or make complaints. These often look impressive but a complaint doesn’t need to be written in complicated language or quote laws and regulations.
Your complaint should be about how you feel you’ve been treated. This always sounds better in your own words.
Do I need evidence?
Evidence can help to support your complaint and make it easier for your creditor or supplier to investigate.
If your creditor complaint relates to debt collector phone calls or visits to your home it’s a good idea to keep a list of the dates, times and names of callers.
If your complaint is about letters from creditors or emails, it can help to include copies of these.
Have you received an email from your energy supplier, or had a phone conversation with them, in reply to your complaint? Try to keep track of everything that may be useful as evidence later on, such as:
- A record of the date and time of any phone calls, who you spoke to and what was agreed
- Copies of the letters and emails that you send
- Copies of all your bills and other information from the supplier
Don’t worry if you have no evidence. Your creditor should still investigate, and they should have their own copies of any letters or emails and a record of any calls or visits.