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Remortgaging advice

Our expert team offer free residential
and retirement mortgage advice.

Call us now for FREE

0808 1686 719
Monday to Friday 9am to 5pm

Looking for other ways to get debt help? Find out how to contact us.


Mortgage and remortgage advice is available throughout the UK. Mortgage advice is provided by StepChange Financial Solutions, a subsidiary of StepChange Debt Charity. It is not a lender but works on behalf of our clients to search the market for a range of mortgage and equity release products that will best suit their needs.

Unlocking your options to remortgage

We can give you free, impartial remortgaging advice.

We will:

  • Guide you through the process
  • Look at your finances
  • Explain your options in plain, simple terms
  • Make sure you are happy with your choice

What is remortgaging?

Remortgaging is when you take out a new or different mortgage.

This can be:

  • Instead of the mortgage you have now
  • In addition to the one you have now

You may decide to remortgage because:

signpost iconLearn more about insolvency and your home

Information on IVAs and your mortgage can be found here.

Read more about bankruptcy and property here.

Specialist advice for homeowners

1. Debt and budgeting advice for homeowners

Our dedicated team will:

  • Look at your budget
  • Suggest ways to deal with money worries

Read our guides for homeowners.

2. Impartial recommendations for mortgage or remortgage options

Our advisors are salaried. That means:

  • No sales targets
  • No bonuses
  • No commissions

They only focus on finding the best options for you.

Find out about our mortgage advice service.

Our mortgage, debt and budgeting guides

A range of remortgage options

There are two main types of mortgage. They are both based on what you can afford.

Residential mortgages

This could:

  • Allow you to remortgage with a new provider
  • Reduce your overall monthly mortgage payments
  • Consolidate other more expensive, short-term debts

Retirement mortgages

Retirement mortgages are a flexible way to borrow in retirement.

This could help you:

  • Pay off debt
  • Secure your home for the long-term without increasing what you owe

IMPORTANT: With retirement and residential mortgages your home may be repossessed if you don’t keep up repayments on your mortgage.

Why choose us to remortgage?

  • Free advice service: We do not charge you for advice. There are no hidden charges
  • Unbiased: Our advisors are paid a salary. There are no sales targets, bonuses, or commissions. The advice you receive is always in your best interests
  • Trustworthy: Our Financial Solutions clients gave us a 4.9 out of 5-star average review on Feefo in 2022

  • Award-winning: We have won many awards for our service over the years

Things to think about before remortgaging

Some things to think about:

  • What will the interest rate be?
  • What term do I want?
  • What will the new monthly payment be?
  • What type of mortgage is best for me, fixed or variable?
  • How much am I going to pay in fees for a remortgage?
  • How will this improve my situation?

Contact us if you want to remortgage for debts. We can help you find out if there are better ways to handle them.

Questions people ask us about remortgaging

These are the usual costs:

  • A valuation fee
  • Legal fees
  • An application or booking fee

The mortgage provider may meet the cost of your valuation and legal fees.

A valuation is a common part of the process.

The three most common types of valuation reports are:

  • A basic valuation
  • This establishes the property’s value

  • A home buyers report
  • Explains any works that need to be done immediately

  • A structural survey
    • Looks in debt at the structure and foundation of the property
    • Explains current and future works needed
    • Confirms the value

What you can borrow is based on what you can afford.

Every mortgage provider measures this differently.

Your advisor will build a budget with you to see what you can afford.

Interest only mortgages are still available if you meet certain criteria.

You need to have an approved plan to pay back the original loan after the mortgage ends. This is called a 'repayment vehicle'.

Most mortgage providers and clients prefer repayment mortgages because of the risks.

Shirley on Feefo says:

"Excellent second to none service."

"Helpful, understanding, non-judgemental, supportive throughout when arranging our debt management plan and re-mortgage. StepChange offer invaluable advice and taught how to budget. No more debt for us, no more sleepless nights."

Get help like Shirley

Need mortgage advice?

Call our mortgage advice team now on 0808 1686 719.

Looking for other ways to get debt help? Find out how to contact us.

Debt happens. We deal with it.

We have helped millions of people since 1993.

Find out how.

"Excellent service"

"Can't fault the service. StepChange helped me to secure a mortgage and from the very start they were helpful and professional and followed the procedure right through to completion. Thank you."

Jacqueline, Feefo Review

StepChange Financial Solutions is a registered trading name of Consumer Credit Counselling Service (Equity Release) Ltd, a wholly owned subsidiary of StepChange Debt Charity. Authorised and regulated by the Financial Conduct Authority. FCA reg. no. 517674