What can I do to protect myself from clone firms or scam websites?
CHECK THE WEB ADDRESS
Is it stepchange.org? If it’s not, you could be dealing with a clone firm.
CHECK THE LOGO
If it’s not the logo you can see at the top of this page then it's not us.
CHECK THE WEBSITE
Do they provide full contact information? Are they registered with the Information Commissioner's Office (ICO)?
CHECK THE FCA REGISTER
You'll find us at www.register.fca.org.uk, where we're registered as 'Foundation for Credit Counselling'. If you search for the website's URL and this information doesn't come up, you're dealing with a clone firm.
CHECK WHAT THEY'RE SAYING
Do they use phrases like a ‘Government-backed debt advice scheme to write off your debts’? We would never say this, nor would any legitimate debt advice charity.