I work for a company who refers customers to free debt advice.
What should I do?
Firstly, thank you for doing what you can to help your customers.
Please ask your frontline staff to:
- Give the correct contact details to your customers
If your customers search for debt advice through search engines, there’s a risk they’ll go to a clone firm. If your colleagues give our contact details directly to the customer, there’s a greater chance they’ll get to the right place.
- If a customer says they’ve had debt advice, listen for anything they say that doesn’t sound right
This could include how they’ve been referred on to another company, that they’ve been contacted by WhatsApp, or that there are charges to set up a debt solution.
- Report any dealings that customers have with firms that seem dodgy to the FCA
You can report suspicious websites on the FCA website.
With your help, we can make it very difficult for clone firms to operate, which means greater safety for your customers.
*In rare cases, we refer clients based in Scotland and Northern Ireland to authorised insolvency providers in their countries. We give full details of these to the client when they’ve agreed to proceed with the relevant solution. If a client who is self-employed gets in touch with us, we would refer them to fellow debt charity Business Debtline for specialised free and confidential debt advice.