I have been contacted out of the blue
Most of the time, we will not contact you without letting you know. Sometimes we do though, but only when we have to speak to you about a payment.
If a company calls or emails you out of the blue when you have not already spoken to us, it is not us. We will never appear on your phone as 'StepChange' when we call you, or message you via apps such as WhatsApp. If you are not sure, phone us on 0800 138 1111 and we will be able to help.