We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo
Family at the dinner table

Gary's shared his experience in newspaper and radio interviews

Meet Gary

When his marriage ended, Gary relied on credit to temporarily pay for two properties and cover his basic living costs. Now he’s back on his feet, he's happy to help reach others like him.

Gary says, "I'm really grateful for the help that I've been given, and I thought it would be a good way to put it out there to other people that they should contact the charity when they're in a crisis situation."

How did your debt problem begin?

"My marriage broke down, and I was trying to carry on paying the bills and mortgage on the family home while at the same time paying rent on a new flat for myself. 

I took out a loan, but it still got to the point where I was exceeding my overdraft and I couldn’t keep to my credit card commitments. 

I knew things were bad when I started using my credit card to pay for food. I contacted the charity for help in July 2012, and am now getting back on track."

Why did you want to become a media volunteer?

"I am really grateful for the help that I've been given, and I thought it would be a good way to put it out there to other people that they should contact the charity when they're in a crisis situation. You shouldn’t feel bad about it, and admitting there’s a problem doesn’t make you any less of a person.

I listened back to it and thought it was really good. It wasn’t just about me, it was a real debate about not feeling ashamed to seek debt advice, and it felt good to have contributed to that."

Were there any parts you were worried about?

"My concern was about how it might impact on my work because they don’t know the situation I’m in, so I decided not to do any television. 

But I’ve done radio and newspapers – it’s up to you what you feel comfortable doing, there’s no pressure to say yes to anything. 

I’ve been really well supported by the media team, particularly when there seemed to be a flurry of activity. They always make sure you're happy with the way journalists handle any contact with you."

What has your experience been like so far?

"The interviews were really good. I felt comfortable talking both to the newspaper and radio. I didn’t feel any embarrassment, and I didn’t feel there was anything that I couldn’t answer. 

I did one Sunday morning radio programme, which was live – interviews can happen any time. "


Related links

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019