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Media Centre

Sharing our latest press releases, media coverage, and insights.

 

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Working towards a society free from problem debt

As the UK’s leading debt charity, our 30 years of experience give us rich insight and expertise that we willingly share to analyse debt and the harm it causes, and work on solutions to address it.

Our press office can help journalists with information and comment, arrange briefings or interviews with our experts, and help facilitate case study requests with introductions to some of our clients who are willing to share their experience in the media.

Contact our Media Team (For journalists only):

  • 0207 391 4598 (Office hours)
  •  07985 404153 (Out of hours)

Latest Press Release

StepChange Debt Charity receives Feefo’s Platinum Trusted Service Award 2026

StepChange Debt Charity is proud to share that it has been recognised with the Feefo Platinum Trusted Service Award — a reflection of the trust its clients place in the charity and the unwavering dedication of its colleagues, who work every day to support people facing financial difficulty. Read the press release

More press releases

Recent blogs

Problem debt in Scotland: A manifesto for the 2026 Holyrood elections

Malcolm McConnell, Public Affairs Officer StepChange Scotland, writes: When Scotland last voted in a Holyrood election, the country was still in the grip of the pandemic. Mass testing and vaccinations were in full swing, and masks and social distancing were a common sight at polling stations. Few would have imagined then that the years to follow would be just as turbulent. But since 2021, households have been hit by a sustained cost of living crisis, soaring inflation and record energy prices, all unfolding against a backdrop of global instability and conflict.

Go to the Medium blog

Recent media coverage

  • Vikki Brownridge wrote her first opinion piece of the year in the Big Issue, focusing on managing finances and new year debt
  • We featured in a Panorama episode on consumer credit. Our stats on credit cards were used to illustrate the scale of usage
  • We worked closed with the Yorkshire Post on a feature length special report (£) on bailiff regulation and enforcement action
  • Genevieve Richardson, Senior Public Policy Advocate, spoke with Iona Bain on a BBC Morning Live programme about coerced debt and economic abuse. Genevieve provided an expert voice, explaining what coerced debt is and what to do if viewers feel they are a victim of it. Watch here from 13:30
  • Our research found that 21 million people expect their financial situation to worsen over the next twelve months. Our client, Dave, spoke to BBC News about how he manages his debt and urged readers in his position to reach out for help
  • Our Scotland public affairs officer, Malcolm McConnell, spoke live to BBC Radio Scotland about new year financial pressures. Listen back from 12:50
  • Vikki Brownridge was quoted in the Mirror and other outlets on the financial pressure that the January period can place on people
  • Our neurodiversity and finances research, conducted jointly with Equifax, featured in the Times and the Sunday Times (print)
  • Our client, Mike, featured in an Observer piece about bailiffs and council tax reform
  • As part of the Government's decision to introduce financial literacy to primary schools, Vikki spoke to the Sunday Times (paywall) about introducing young people to the concepts and terms around credit
  • Our response to Ofgem's update on their debt relief scheme, revealing £500m would be available to almost 200,000 people struggling with energy debt, was featured in the Telegraph, The Sun, and more
  • Vikki's latest article in the Yorkshire Post focused on how StepChange Connected brought together creditors, funders, partners, banks and others to address challenges around financial difficulty (also in print)
  • Our research alongside Ofgem and Bristol University, looking at energy referral pathways to debt advice and how clients feel about their energy provider, featured in Credit Connect
  • Vikki was quoted in The Mirror, PlymouthLive and LancsLive as part of our joint story with Ovo on our partnership
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Research and reports

Our expert insights and industry leading specialists break down the biggest consumer credit issues today.

Read our debt research

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Key policy campaigns

We use our research and insights to raise awareness and campaign for sustainable change.

Look at our latest campaigns

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Our work in Parliaments

Working with ministers in Westminster and Hollyrood on policy briefings, events and constituency debt trends.

Read how we work with ministers

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Client Stories

Our clients help us campaign for change and encourage other people who are struggling with debt to get help. Ask how our media client volunteers can help you.

Hear from Alannah

"I live with a range of different long-term health conditions, which means that for a while I was reliant on ESA and PIP for my income. Things were tight and I was being underpaid due to an error, and therefore I had to appeal this to be able to get my full entitlement."

Read Alannah's story

Alannah, a pregnant women holds belly and looks into distance.
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These stories show that debt can happen to anyone, and the reasons for it are varied.

See more client stories here

Our wide range of debt information articles

We have more than 250 articles on the different types of debt, creditor action, budgeting, and ways to help you understand debt, including:

Debt happens. We deal with it.

We have helped millions of people since 1993.

Find out how.

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"StepChange = stress relief"

"StepChange helped me a lot...every month I used to stress because I knew I would have nothing left over to my name. Now I only give the amount I can really afford to my creditors. BIG THANKS TO STEPCHANGE."

Mohammed, Feefo Review