We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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You don't have to do this on your own

Arrears may be a sign of a wider debt problem which is why StepChange Debt Charity is working with Essex & Suffolk Water

Get debt help now

We're here to help you get on top of your bills

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If you're struggling to keep up with your payments we're here to help, with free advice that's tailored to your circumstances. In partnership with Essex & Suffolk Water.

Who are we?

We're the UK's leading debt charity . We offer the widest range of practical debt solutions of any provider in the UK. In 2023 we gave free and confidential debt advice to 183,403 people across the UK. During the last 30 years we've helped 7.5 million people take back control of unmanageable debts - and their lives.

What do we do?

Every week, we help thousands of people across the UK by taking an independent and non-judgemental look at your finances. We offer advice that's tailored to your individual circumstances. You choose the options that's best for you, and we'll provide ongoing support and practical advice every step of the way, for as long as you need us.

Why choose us?

Don't lie awake at night worrying about your debts. Our clients tell us that they sleep for the first time after contacting us for advice. With over 30 years' experience, you can be confident you'll get the best advice possible. 

  •  Our advice is completely free: And all our DMPs are fee free, meaning 100% of the money you pay goes towards your debts.
  •  Our advice is designed to help you: We put your interests first, whether you use our online tool or speak to our debt advisors

Three steps to debt advice

  1. We work out your budget, income and total debts
  2. We use this information to offer a solution to your debt that suits your situation
  3. We set up your debt solution, and offer support, for however long it's needed

Don't need debt advice now?

What do our clients say about us?

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Karl, Yorkshire

"Thanks for helping me keep my home and happiness...I was desperately worried. Now I can feel confident about the future."