We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

We're here to help you keep on top of your bills

With the rising cost of living and the challenges of modern life, it's not always easy to know who you can go to for help, support and advice. 

We're here to help. StepChange Debt Charity and Royal Mail are pleased to be working together, offering practical advice and support.

Whether you just need some budgeting tips, or you're worried about falling behind with your regular repayments, we can advise you over the phone, or online.

In association with

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Who are we?

As the UK's leading debt charity we provide the most comprehensive, free debt advice service in the country. We help thousands of people like you each week by taking an independent and non-judgemental look at your finances. 

With more than 30 years' experience, you can be confident that we can provide the advice and support you need to achieve long-term financial control. 

Why choose us?

Don't lie awake at night worrying about your debts. Our clients tell us that they sleep for the first time after contacting us for advice. With 30 years' experience, you can be confident you'll get the best advice possible. 

  •  Our advice is completely free: And all our debt management plans are fee free, meaning 100% of the money you pay goes towards your debts.
  •  Our advice is designed to help you: We put your interests first, whether you use our online tool or speak to our debt advisors

How does it work?

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1. Tell us about
your finances

Give us details of your debts, income and household spending.

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2. We work out
your budget

Now you'll have a clear picture of where your money goes.

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3. You get free 
debt advice

Read your personal action plan
for detailed and practical advice.

Advisor

Speak to an advisor

Call our friendly and knowledgeable team for impartial, non-judgemental help with budgeting and other money problems.

Ways to contact us
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What our clients say

"Everything was clearly communicated and made to feel very straightforward." Susan, Herfordshire.

 

If your situation is filling you with dread, answer 5 quick questions to find out what you should do next.

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Be honest – this will just be between us, and we′ll not record any of the answers you give.

Do you use credit, loans or an overdraft until your wages or benefits come in?

Have you been making minimum repayments on debts or even missing repayments on them?

Have you received any charges for late payments, or fees for your overdraft recently?

Are you currently using credit cards to cover your repayments?

Have you been using credit to pay your household bills or fallen behind on paying them?

Things are looking pretty good

Don′t worry, things are looking pretty good

From what you′ve told us, you don′t have a debt problem.

Make sure you keep on top of your money. You can use ourbudgeting guidesto get started. If anything changes and you can′t pay your bills as easily in the future, this will help you.

If you′re worried about money, don′t wait to come back to us forfree and impartial debt advice. We′re here to help you whenever you need us.

Get debt help now

You should act now to avoid bigger problems later

From what you′ve told us, you may have a debt problem. Don′t worry, there′s lots you can do. And taking action now means you start to sort it out quicker.

You can get debt advice online, and switch to the phone if you want to talk with someone. Either way, we won′t share your details with anyone.

Get debt help now

Or, if you′re not ready to get help, make sure you keep on top of your finances. You can use ourbudgeting guidesto start.

It looks like you need help with your debts

From what you′ve told us, your debt has become a problem. You may be worried about this, but we can help you.

Getdebt advice online now, and you can switch to the phone if you want to talk with someone. Either way, we won′t share your details with anyone.

We′ll help you to create a budget. This will show you how much you can afford to pay towards your debts. We′ll also help you deal with the people you owe money to and recommend ways to start to sort out your debt.

We′re here for you online 24/7. If you need to stop and come back later, that's fine.

Get debt help now

You need help with your debts

From what you′ve told us, your debt sounds a big problem. You′re probably worried about this. We can help you.

Getdebt advice online now, and you can switch to the phone if you want to talk with someone. Either way, we won′t share your details with anyone.

We′ll help you to create a budget, which will show you how much you can afford to pay towards your debts. We′ll also help you deal with the people you owe money to, and recommend ways to start to sort out your debt.

We′re here for you online 24/7. If you need to stop and come back later, that's fine.

Get debt help now

Sarah

"It didn′t matter how many times I re-worked my finances - I would just keep overspending. I just kept telling myself that I had it all under control, but my debts were creeping up over time."Sarah′s story

Jamie

"I hid it from my friends because I didn′t want to be judged. I didn′t want to seem like that person who didn′t know how to handle money."Jamie′s story

Carol

"When I found StepChange Debt Charity, they didn′t want anything from me except the truth. When I spoke to the first advisor on the phone I was in a bit of a state, but she made me feel a lot better and that I wasn′t being judged in any way, which made a huge difference."Carol′s story

John, Greater Manchester

"StepChange don't judge you. They're here to help. I feel a lot less stressed thanks to them."

Beth, Devon

"The service has been amazing, I feel a massive weight off my mind and no longer worry about my finances."

More clients' stories