Our services and solutions
Debt solutions in Scotland
More ways to get help
Don't know where to start?
Answer a few questions, so we can find the best way to help
Got a debt question?
More about us
Debt in the UK
StepChange in Parliament
We work with parliamentarians on briefings, events & debt trends
The latest debt trends & analysis from our industry experts
Log back in to OnlineDMP to manage your DMP
Other ways to get in touch
Get debt help online now
Get free advice on how to deal with your debt online from the UK's leading debt charity
Our latest report highlights the demographic and debt situations of new clients who first completed a full debt advice session between January and December 2020.
More than half a million people contacted us for advice in 2020, reflecting the financial uncertainty caused by the pandemic.
However, this harm has not yet crystallised into an increase in people seeking long term help, with many instead requiring emergency support.
Covid emerged as one of the most common reasons for debt in 2020, however StepChange clients continued to be affected by other life events.
2020 saw a big swing in client profile towards single people without children, who strongly felt the effects of the pandemic.
In 2020, the debt profiles among our new clients changed. Fewer new clients had overdrafts and credit cards, but an increased proportion had personal loan debts. However, credit cards continued to be the most common debt type, held by two thirds of all new clients in 2020 (67%).
Many renters have seen their finances impacted by the pandemic. Most new debt advice clients in 2020 were renters.
Our #CovidDebtRescue campaign offers more insight into the particular risks faced by private sector renters.
We are campaigning for a financial package of support for renters to help them keep their homes.
Email us to discuss our 2020 personal debt statistics and other debt research across the UK.