Out latest report on client outcomes following debt advice
Since 2017, StepChange Debt Charity has been measuring the ‘outcomes’ of our clients at three, nine and 15 months after their initial debt advice session.
The ‘outcomes’ we measure include a client’s financial situation at different stages after advice, as well as other aspects of their life such as overall wellbeing.
This important piece of client research allows us to measure of the value of our service and evidence why debt advice matters. The findings also help us to understand more about how our existing solutions and services are working, as well as the practices of other organisations.
This research also helps us campaign for change by providing an evidence base of the issues that clients have at different points of their journey through problem debt.
This is the third report as part of the Client Outcomes project. Our previous reports include ‘Measuring Client Outcomes’ (published in February 2019), and ‘Paths to Recovery’ (published in March 2020).
Our latest report, Client Outcomes during Covid 19, finds:
Our latest report compares the experience of clients who sought advice before the pandemic to those who sought advice during the pandemic. The report finds that the Covid pandemic has had a very distinct impact on the progress of clients after debt advice.
Clients were on a different path towards financial health during the pandemic
During the pandemic, our clients’ initial progress (at three months) is slower than before the pandemic, but by nine months after advice, progress appears more positive than before Covid.