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Proposals to improve outcomes for prepayment customers

Download our response

Response to the Ofgem consultation: Proposals to improve outcomes for prepayment customers

We welcome the opportunity to respond to this Ofgem consultation on proposals to improve outsomes for prepayment customers.

We're the UK's leading debt advice charity. In 2015 over half a million people contacted our free Helpline or used our online debt help tool for advice and support in dealing with their debt. As a result we have considerable experience in dealing with people who are vulnerable through financial difficulty.

Our response to the Ofgem consultation sets out some general analysis of our clients’ experience of dealing with fuel debt. We follow this up with some brief responses to the questions asked in the consultation.

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Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2019