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Proposals to improve outcomes for prepayment customers

Download our response

Response to the Ofgem consultation: Proposals to improve outcomes for prepayment customers

We welcome the opportunity to respond to this Ofgem consultation on proposals to improve outcomes for prepayment customers.

We're the UK's leading debt advice charity. In 2015 over half a million people contacted our free Helpline or used our online debt help tool for advice and support in dealing with their debt. As a result we have considerable experience in dealing with people who are vulnerable through financial difficulty.

Our response to the Ofgem consultation sets out some general analysis of our clients’ experience of dealing with fuel debt. We follow this up with some brief responses to the questions asked in the consultation.

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