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Monthly client data report:
April - May 2020

Download the full report

Coronavirus lockdown client report

Our latest report provides insight into the demographic and debt information of clients who received debt advice during April and May 2020.

This report also provides website traffic information and comparisons of all new data to previous years. New reports outlining our latest client data will be released monthly.

During April and May 2020:

Number one

1 in 8 new clients cited coronavirus as their main reason for debt

Coronavirus continues to have a very significant impact on the financial situations of our clients. Those who cited coronavirus as a factor were more likely to be women (56%), and 84% of those citing coronavirus were living in rented accommodation. Those affected by coronavirus were more likely to be under 25 than other clients. In April and May, we also advised a larger proportion of clients working full-time, part-time or in zero hours contracts compared to statistics for all new clients.


Number 2

A greater number of our new clients were under the age of 40

Our new client demographics highlight that growing proportions of younger clients and those in older age groups (60 and over) sought advice in April and May. 


Number 3

Council tax remains the most common form of debt

Council tax remains the most common arrears type, affecting 28% of new telephone clients and 19% of online clients in May. Additionally, recent polling commissioned by StepChange estimates 820,000 people across the UK fell behind on council tax payments between March and end of May 2020.


For further demographic and debt information, please read the full report.

Download the report

Want more information?

Email us to discuss our coronavirus lockdown personal debt statistics and other debt research across the UK.