With this in mind, it is important the Government does not make any changes which are likely to diminish the current supply of debt advice. Instead, the Government should seek to close the debt advice gap by promoting more free debt advice. Given the advice gap, a rational level of funding is higher than we see now.
Financing free debt advice
Free debt advice is best financed by statutory funding (as now through the Financial Conduct Authority (FCA) levy) and voluntary giving (also as now, directly from a range of sources). A mixture of both is most likely to strike the right balance of efficiency, effectiveness, innovation, reach and responsiveness to change.
Extra funding could be secured via FCA or additional new levies, acknowledging the existing contribution made by creditor organisations. But moves towards additional statutory levies need to carefully avoid the risk that voluntary funding could withdraw from the sector. There is also scope for the sector to raise additional voluntary funding, especially where we can prove we can improve efficiency and effectiveness, and collaborate to serve clients better.
The Money Advice Service and co-ordinating debt advice
The current statutory arrangements for co-ordinating debt advice are centred on the Money Advice Service (MAS). We enjoy a good working relationship with MAS, although we could also work well with any alternative arrangements coming out of the review. Either way, we think the statutory remit for co-ordinating debt advice is due for reform.
We don’t think there is a need for a role in standard-setting, which is a job for FCA, and we don’t think there is any need for the statutory body to be interposed between the source of advice and people in need, e.g. through a role as a “hub”.
We think the statutory body could help ensure clarity between statutory and voluntary funding for debt advice by allocating the latter in ways that clearly supplement the former and does not duplicate it. We think it could hold the Government accountable for properly conducting debt impact assessments to ensure that policies which could increase demand for debt advice are mitigated.
The role of local Government in debt advice
We think central and local Government should do more to support free debt advice, reflecting their role as a creditor in giving rise to problem debt, and the benefits which accrue to them from helping people via debt advice. As well as funding, Government could adopt policies which would reduce the incidence and impact of problem debt, and so reduce demand for advice at source.
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*severe problem debt: people reporting carrying out three or more of the six objective danger signs of financial difficulty in the last 12 months