We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)

Public financial guidance review: proposal for consultation

Download our response
Image of man looking at report document

Response to the HM Treasury – June 2016

We believe a new money guidance body must have a clear remit, a narrow focus on commissioning and managing commissioned services, and a clear primary accountability.

The new body should set expectations in commissioning, and evaluate against these expectations. However, it should avoid engaging in regulatory or “self-regulatory” activities (dictate standards that overlap with existing regulations) outside of this. While it should consult with all stakeholders, the new body should have the interests of consumers at its heart and have a clear primary accountability to the public interest.

Projects relating to the infrastructure of the sector, or the relationships between different bodies, should generally be initiated by market participants (creditors and debt advisors, with appropriate stakeholder input).

The new body does not necessarily have to specify any general way for hand-offs to be built into contracts. Commissioning arrangements that allow respondents flexibility in hand-offs may be the best way to achieve innovation and efficiency. The new body should not be prescriptive. Instead it must create a commissioning environment that allows sector bodies to leverage their expertise to offer the best service to the public.

Tendering processes should encourage bidders to seek the best partners and work to ensure the most effective hand-offs. The new body will need to consult the sector to ensure different approaches to monitoring outcomes are understood and FCA expectations are taken into account. Core outcomes can be built into the commissioning process.

Download now

Contact our policy team

Get debt statistics

Find local data and detailed statistics in your area. 2 million data entries and counting.

Visit Debt View

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016