This page gives a summary of our 2013 Statistics Yearbook. For more recent stats, please see our personal debt Statistics Yearbook 2014 and personal debt Statistics Yearbook 2015.
- A record number of people, 507,863, contacted StepChange Debt Charity in 2013. This was driven by a 29 percent increase in the number of people contacting the charity by telephone and a 50 percent increase in the number of people contacting the charity online
- The proportion of people who live in rented accommodation seeking advice from the charity continues to grow. Last year almost 70 percent of clients advised lived in rented accommodation, compared to just over 50 percent in 2009
- As in previous years, demand for advice was primarily a result of unemployment (23 percent) and reduced income resulting from a loss of hours at work (16 percent)