4. Prevention alongside cure
We launched our new persistent debt services, which support those who have been trapped making only minimum payments for 18 months or more.
We’ve also continued to provide practical money advice and budgeting tips through our MoneyAware blog and debt management plan (DMP) newsletter.
5. Creating greater awareness of free debt advice
We secured lots of media coverage in 2019, with over 2,000 mentions in the press. We saw 3.1 million website users last year, that’s over 20% more than what we saw in 2018, and we also successfully tackled 97 instances of trademark infringing websites masquerading as StepChange.
6. Nurturing our colleagues
We launched our total reward strategy, which represents a multi-million pound investment to recognise and reward our colleagues’ achievements.
We also initiated a new leadership development programme, and began delivering our first ever graduate programme, helping graduates gain valuable experience in all departments of the charity.