We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange colleague

Support and contact centre

Get help from us your way.

Need help with debt?

Got money worries and not sure where to start? The easiest way to get started is online. It's free and available 24 hours a day, 7 days a week. Debt happens, let's deal with it together.

Need to speak to our advisors?

Contact us on 0800 138 1111. Monday to Friday 8am to 8pm and Saturday 9am to 2pm

Already a client?

Find the right team for help with your debt solution:

I need to update and review my DMP or TPP

Log in to OnlineDMP to:

  • Update your debt details
  • Find out what you have paid so far
  • Review your budget
  • Update how much you pay each month
  • Change your debt balances
  • Let us know if a debt has been sold on

Call or email us to:

  • Reduce how much you pay for a while
  • Use a lump sum of money to pay off your debts
  • Discuss options if your DMP is not working for you

I need help setting up my DMP or TPP

Email us to set up your DMP or TPP

We aim to reply to your email within 48 hours.

Get help setting up and managing your DPP

Things like:

  • Changes in your income
  • Dealing with the people you owe
  • Your annual review

Please send all information and questions by email:

Get help with your application:

  • How to get supporting information
  • What to do if your circumstances change

Get advice from our Financial Solutions team

Get in touch with us through a British Sign Language interpreter

We are delighted that British Sign Language (BSL) users can get in touch with us using a BSL video interpreter. This is a service provided for us by SignSolutions, using InterpretersLive.

BSL interpreters are available during our normal opening hours. Check the times for the team you need to get in touch with above.

Connect with a BSL interpreter now     

 Need further support? Find out more about how we can adjust our service for you.

living costs iconAdvice for homeowners

Been called out of the blue?

We will only call if you have:

  • Already contacted us for help
  • Shared your contact details with us
  • Told us that you are happy for us to call you

It is likely a scam if:

  • You have never been in touch with us and
  • Someone calls you claiming to be us

Hang up and call us on one of the numbers listed on this page to be sure.

How to make sure its us

Common queries

If you are:

  • Up-to-date with payments towards your debts and household bills, and
  • Have received a persistent debt letter from your creditor

We can help you.

Find out more about how we can help with persistent debt.

We ask how you want us to contact you when you first reach out to us.

This can be:

  • By phone
  • By email

We will never use:

  • Free phone apps like WhatsApp

Did you get a WhatsApp message that seems to be from us?

It is not.

  • Ignore it
  • Block the number

Contact us if you get any messages that concern you.

Read how to stay safe online while we help you.

Calls to 0800 and 0808 numbers

  • Free from all landlines and mobiles

Calls to 0300 numbers

  • Calls cost no more than those to geographic numbers (01 or 02)
  • They are free in most ‘inclusive minutes’ or ‘discount’ schemes

Check with your phone provider if you need to know more about this.

Calls from outside the UK

  • The cost of calling the UK from overseas can be high
  • Check with your phone provider

We want to provide the best possible service and need to know if we missed the mark.

Visit our complaints page if you are not happy. We will try to put things right.

We can only help people:

  • Living in the UK
  • From the UK living abroad for a short time

We can only help you while living abroad if:

  • You lived in the UK in the last 3 years
  • Your debts are in the UK
  • You use a UK bank account
  • You are coming back to the UK in the next year

Call 0044 113 297 0126 if these apply to you.

Yes.

Contact us using Relay UK.

This lets you communicate with us through:

  • Your computer
  • A mobile app
  • A telephone relay assistant

To find out more please visit the Relay UK website.

Write to us

StepChange Debt Charity
123 Albion Street
Leeds
LS2 8ER