We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)

Waiting to get debt advice. Share your experience.

In January we’re running our second Debt Awareness Week campaign across the UK. This year we’ll be focusing on helping people get debt advice sooner rather than later.

50% wait at least a year

Through previous surveys we’ve found that 50% of our clients wait at least a year before getting in touch with us. However we don’t want to see anyone wait a minute longer than necessary to get free debt advice. 

We’d like to understand why you may have waited before you decided to get debt help from us. Please tell us about the experiences, feelings and thoughts you went through during this time. 

All contributions will be used to inform the campaign’s focus, and will not be used publicly unless we ask for, and obtain, separate written confirmation from you.

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016