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i The advice on this page applies to anyone with personal debts taken out in the UK.

Making your first DMP payment

Get your DMP off to a smooth start by making sure your first payment reaches us on time.

This page lists the easiest ways our DMP clients can make their initial payment and when you need to make your payment by. The easiest way to make your payment is to set up a Direct Debit, but there are alternatives.

How do I set up a Direct Debit for my DMP?

There are three ways you can set up you Direct Debit:

  1. Log into Online DMP and choose the Direct Debit set-up option
  2. Download and print off the Direct Debit mandate form (PDF) and send it to our address
  3. Call us, making sure you have all your bank details to hand

What if I can’t set up a Direct Debit in time for my first payment?

We understand that it’s not always possible to get a Direct Debit set up in time for your first payment. In these situations you can make a payment straight to our bank account while you wait for your Direct Debit to be set up.

Here are our bank details:

Sort code: 20 48 46

Account number: 70238163

Reference: [your client reference number] – You can find your client reference number on correspondence we've sent you about your DMP. We can’t pay your creditors without your this number.

You can make payments to the above account through internet banking, bank transfer or over the counter at any branch of Barclays Bank. Payments should be sent to us before the 17th of the month. Please give us a call if it’s after this date.

What happens after I’ve made my payment?

Once we’ve received your payment in our bank account we’ll process the money and make payments to your creditors. We’ll send out payments to your creditors within five working days. Creditors will usually receive these payments the same day we send them, but if a creditor has asked to receive payments by cheque it can take a few days more to be processed.


Manage your DMP online. Update creditor details or complete your annual review at a time and place to suit you, day or night.


Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017