We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

This page only applies to standing order and bank transfer payers.

When and how to make your monthly DMP payment

You need to make your DMP payment by 11:59pm on the dates below if you make your debt management plan (DMP) payment by:

  • Standing order, or
  • Bank transfer

I pay by Direct Debit. Do these dates apply to me?

No. These dates will not apply to you. Your DMP agreement will show the date your payment is taken from your bank account.


These are the dates you need to make your DMP payment by for each month. We must get your payment by 11:59pm on the dates listed below:

  • January: 23rd
  • February: 21st
  • March: 20th
  • April: 22nd
  • May: 22nd
  • June: 20th
  • July: 23rd
  • August: 21st
  • September: 20th
  • October: 23rd
  • November: 21st
  • December: 19th

Can I make a DMP payment now? 

You can make a payment with your debit card over the phone by calling us on 0300 303 5300. Our opening hours are Mon to Fri 8am to 6pm.

I don’t have enough money to make a DMP payment. What should I do?

We can arrange a reduced payment if something unexpected happens and you are unable to make the full DMP payment this month.

No matter what your chosen method of payment is, if you do not have enough money to pay this month call us straight away.

If you cannot make your normal payment, you must call us at least three working days before we are due to collect it from your account. This gives us enough time to stop the money being requested from your account.

Need help with your debt management plan?

Please get in touch so we can help you. Our opening hours are Monday to Friday, 8am to 6pm.

Call us