Our work in 2020: How we’re delivering against our strategic objectives
At the end of 2019, we had no way of knowing quite what an extraordinary year 2020 would prove to be – for our clients, for our colleagues, for our partners and funders. All have been, and continue to be, amazing. Together, we have proved that we really are maturing into the organisation we want to be – flexible, efficient, resilient and solution-focused.
Of course, 2020 was far from plain sailing. Perhaps the biggest challenge has been the difficulty in accurately forecasting demand for debt advice, and the likely mix of solutions appropriate to clients in these very different conditions.
The client paradox of 2020 was that we – along with other debt advice providers – saw fewer clients actually going through full debt advice than in previous years, despite the worsening economic environment. We are now seeing that the full scale of the UK population’s financial problems has yet to crystallise due in large part to the unprecedented level of government support made available during the pandemic.
"As 2020 gave way to 2021, the future remained uncertain in terms of the pandemic. However, thanks to the huge efforts and support of our colleagues and contacts, we know that StepChange will be there to help those who need it throughout the Covid aftermath and beyond.
We look to a future in which we can help more people to become debt free. Thank you to all who support us."
Phil Andrew, Chief Executive