Even when they’re really struggling, many people wait more than a year to get help with their debts. We estimate that a person’s debt can increase by an average of £2,300 in just six months if charges and interest continue to be added.
The three step referral process
We recommend three steps to our partners when they're dealing with a customer that they think may need debt advice:
- Identify a customer who needs help
- Prepare them for the debt advice process
- Refer them to us for help
Download our three step referral guide (PDF) for your organisation.