We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
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I can't pay my plan this month

I can’t make my DMP payment, what should I do?

If you can't pay your plan this month, get in touch with us and we can talk about what to do next.

There may be a way to be flexible with this month's payment if this is the first time you have missed one.

If you have missed more than one payment or are finding it difficult to pay your plan, it is a sign you need a budget review. A review will check if your plan is still the best solution for you.

Don't worry if you are struggling to keep up to date with payments. We know it happens sometimes and we are here to support you all the way.

How to contact us

Is your spending getting higher?

Household bills are creeping up over time. Keep track of how much more living expenses are costing you, including your weekly food shop. If you find you are regularly spending more than you budgeted for, and you can’t make it any cheaper, we recommend you get in touch with us to review your DMP.

Has your income fallen?

If you are getting less wages, benefits or another form of income, this may also affect your budget. If less money is coming in on a permanent basis, your current plan may no longer be right for you. Our DMP support team can discuss this with you.

How can you help if I can’t afford my payment?

Whatever the reason you are struggling, we can help you deal with your debts in the most fair and realistic way possible.

It may be that we can ask for reduced payments on a temporary basis. The best way to sort it out is to contact our support team to discuss your options.

Will my plan be cancelled if I miss my payments?

In some situations, we may close a plan if it is not working. But we would not just cancel it without giving your more advice.

We know life can throw up surprises, so the sooner you let us know there is a problem the sooner we can help.

If you are struggling to regularly pay your plan then it could be a sign that it is not the right solution for you.

Find out more about ways to pay your plan.