How to pay your plan
The easiest way to make payments to your plan is by Direct Debit. It’s free and gives you one less thing to worry about as we’ll collect your payment from your bank account each month.
Whether you're on a debt management plan (DMP) or a token payment plan (TPP), this page lists the ways you can pay us and when you need to make your payment by.
How to set up a Direct Debit
Our preferred method of payment is Direct Debit. It's the most convenient way to pay and make sure your plan runs smoothly. We’ll collect your payment straight from your bank account each month. In order to set up your Direct Debit:
1. Complete the Direct Debit mandate form we recently posted to you, and return it in the pre-paid envelope provided
2. Download and print the Direct Debit mandate form (PDF) and send it to our address
3. If you’re on a debt management plan (DMP) log in to OnlineDMP and choose the Direct Debit set-up option
You’ll need to have your bank account details available when you set up your Direct Debit.
If your situation changes and we need to change the amount you pay, you won’t need to contact your bank or make any changes; we’ll do it for you.
There are other ways you can pay towards your plan, but we’d recommend Direct Debit.
What if I can’t set up a Direct Debit in time for my first payment?
If you’ve started your plan it’s not always possible to get a Direct Debit set up in time for your first payment.
In these situations you can make a bank transfer straight into our bank account while you wait for your Direct Debit to be set up.
Setting up a standing order
You can also pay by standing order. You’ll need to arrange to send us the payment before the DMP payment cut-off date each month.
The payment needs to be made to the following account:
Sort code: 204846
Account number: 70238163
You’ll need to include your client reference number and surname with each payment, and make sure there's a space between your client reference and surname, for example:
Payment reference: 123456 Smith
If you don’t do this we won’t be able to add the money your plan or pay your creditors. If we can’t pay your creditors they might contact you directly and ask for payments.
If your situation changes and the amount you pay by standing order goes up or down, you’ll need to contact your bank and make sure the standing order is changed.
Setting up a bank transfer
If you use online banking you can set up a regular transfer to send us your payment each month. You'll need to:
· Use the same details from the standing order section above
· Make sure your payment is sent before the cut off date. This can vary from month to month, so please make sure that you check when your standing order payment needs to be made each time.
Important things to remember
You must ensure that your DMP payment reaches us before the cut off date, otherwise we won’t have time to send it to your creditors.
Once we’ve received your payment in our bank account we’ll process the money and make payments to your creditors. We’ll send out payments to your creditors within five working days.
Creditors will usually receive these payments the same day we send them, but if a creditor has asked to receive payments by cheque it can take a few days more to be processed.