Debts
It is our job to make sure we have accurate information about each of the debts that are included in your DPP. To do this, we will ask you to send either:
- A letter or statement showing details about the debt, or
- A screenshot of your online account
Not sure how to take a screenshot?
On many phones, you can take a screenshot by clicking the volume button and the lock/power button at the same time.
If this does not work on your device, you will be able to find out how to do this by searching on Google. Remember to include the make and model of your device in your Google search.
Whichever you choose to send us, you need to make sure that the letter or screenshot shows:
- The date when you received it
- The name of your creditor (the people you owe)
- Your name
- Your account number
- Your debt balance (this is the current amount you owe to the debt)
The letter or screenshot you send must be from the legal owner of the debt and not a third-party collections agency. If you are not sure, send us any documents you have, and we will look over them for you.