We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Debt balances

Checking your balances

The balances we show on your statement are estimates. They are based on the balance you gave us at the start of your plan or during your last review. We’ll reduce the balances each month to show the payments we’ve sent. We’ll also update your balances when you or your creditors let us know a new amount.

The balance on your statement from us won't include any interest or charges that your creditors may have added to your account.

Checking and updating your balances regularly will help you to stay in control of your plan. You should try to do this every 6 months or when you’re close to paying off one of your debts.

Updating your balances

Visit the My Debts page to update your debt balances quickly and easily.

It’s important that you keep your balances as accurate as possible. This will mean we can give you the best advice for your current situation.

FAQs

If a balance is wrong on your statement, we may continue paying the creditor even after the debt has been cleared. The money will be refunded but this can take some time.

If a balance is too low on your statement, we would stop paying the debt before it is fully repaid. The creditor may take further action due the payments stopping.

To prevent this, please update your DMP balances regularly.

Your statement from us is based on the most recent information we hold but we can't guarantee that this is accurate. If your creditors continue adding charges or interest, your actual debt may be higher than shown on your statement.

If you gave an estimated balance at the start of your DMP and this hasn't been updated, your statement is also likely to be wrong.

We recommend you check with your creditors regularly and update your balances online if they are different than the ones on your statement.