Updating and reviewing your DMP Log in to OnlineDMP to: Update your debt details Check your payments and progress Review your budget and update your monthly payments Adjust your debt balances Let us know a debt has been sold on Need to speak to someone about your plan? Call us to: Reduce your payment for a short period Use a lump sum of money to pay off your debts To discuss other debt solutions, if you find your DMP isn’t working for you If you have any other questions about your plan you can get in touch with us by email or phone. client.service@stepchange.org 0300 303 5300We're open Monday to Friday 8am to 6pm Get help setting up your plan If you need help activating your DMP or TPP, please get in touch. plan.activations@stepchange.org 0300 303 7037We're open Monday to Friday 8am to 6pm We aim to reply to your email within 48 hours.
To help us manage your IVA effectively, please email all information and questions. ip@stepchange.org
Please send information to us via email where possible. If you haven’t received a copy of your DRO application administration.team@stepchange.org If you've received a copy of your application dro@stepchange.org If we need to speak to you, we’ll let you know by email or letter.
Get help setting up your DPP and advice during your programme, including changes in your income, creditor support and annual reviews. To help us manage your DPP, and for questions about your programme, please send all information and questions by email. das@stepchange.org 0800 652 7491We're open Monday to Friday 8am to 6pm
Get help completing your sequestration or MAP bankruptcy application form, including evidence to support the application, or if your circumstances have changed. 0800 652 7491We're open Monday to Friday 8am to 6pm
Get advice on equity release and mortgages from our Financial Solutions team. 0808 1686 719We're open Monday to Friday 9am to 5pm
We recommend you contact Business Debtline (England, Wales and Scotland) or Advice NI (Northern Ireland) for free and impartial advice service. Use our online self-employed income calculator.
If you're up-to-date with payments towards your debts and household bills and have received a persistent debt letter from your creditor, we can help you. Find out more about how we can help with persistent debt.
We'll contact you in the ways you ask us to when you've spoken to us. We never use WhatsApp or similar apps to get in touch, so if you see a message claiming to be us - it's not. If you receive anything suspicious, get in touch with us using the details above. How to stay safe online while you're getting our help.
Calls to 0800 and 0808 numbers Free from all landlines and mobiles. Calls to 0300 numbers Calls cost no more than those to geographic numbers (01 or 02) and will be free in most ‘inclusive minutes’ or ‘discount’ schemes. Check with your mobile or landline provider. Calls from outside the UK The cost of calling the UK from overseas can be high, so we'd recommend you check with your phone provider.
We always try to provide the very best possible service. If you're unhappy in any way we'd like the chance to put things right. Visit our complaints page.
We can only give advice and offer debt solutions to clients living in the UK in England, Wales, Scotland or Northern Ireland or clients from the UK living abroad on a short-term basis. If you’re living abroad on a short term basis you must fit all of the following criteria for us to be able to advise you: You’ve lived in the UK in the last 3 years Your debts were incurred in the UK You access your money from a UK bank account and/or you are returning to the UK within the next 12 months If your situation fits all of these criteria then please call us on 0044 113 297 0126
If you're hearing or speech impaired you can contact us using Relay UK. This replaces the older Type Talk service and lets you communicate using your computer, smartphone app or through a telephone relay assistant. To find out more about how to use the service please visit the Relay UK website.