Our latest media coverage
Please note, we're not responsible for the content of external websites.
October 2019
Over one million adverse borrowers looking to buy
Mortgage Introducer - 18 October 2019
Article with a contribution from our Head of Policy, Peter Tutton
Middle-class debt: ‘There is very little help when people hit hard times’
Times - 15 October 2019
Our client, Dave, features in this Times article
Cheap mortgages create middle-class debt risk
Times - 15 October 2019
Our research is featured in this article about cheaper mortgages
BBC1: Rip-Off Britain
BBC iPlayer - 09 October 2019
A client story and our campaign against sub-prime credit cards were discussed. Relevant section is 14 minutes into programme.
Millions of Brits Struggling to Pay Essential Bills
MoneyExpert - 09 October 2019
Research into increasing levels of household debt, including data from StepChange.
Money and mental health: let’s talk about it
East Devon News - 09 October 2019
We are mentioned as a source of advice
More than three million Brits struggling to pay basic bills like council tax
Mirror - 08 October 2019
New research into houshold debt discussed by Peter Tutton, our Head of Policy
Silent mental health crisis’ leaves the middle classes struggling to manage their money
Telegraph - 07 October 2019
We're mentioned as a source of advice in this piece about middle incomes and mental health
End of the road for ‘cheap’ car loans as crisis loom (£)
Telegraph - 07 October 2019
Discussion of changes to car loans and reference to our debt statistics
Spotting someone in need : How advisers are gearing up to deal with vulnerable clients
Money Marketing - 01 October 2019
Discussion of FCA guidance around the treating of vulnerable clients, and StepChange's contribution in this area
September 2019
One in five workers have skipped meals to make ends meet in past year, survey finds
Independent - 30 September 2019
TUC research into debt problems links to our mid-year debt statistics.
Fifth of Workers Have Skipped Meals to Make Ends Meet
MoneyExpert - 30 September 2019
Further commentary on the TUC's research and our mid-year debt statistics
We are Stoke-on-Trent: 'Debt was a circle I could not get out of'
BBC - 30 September 2019
We're mentioned as a source of advice in this piece about Stoke's insolvency epidemic
StepChange reveals record numbers seeking debt advice
Adviser Points of View - 27 September 2019
Further coverage of our mid-year debt statistics update.
Energy suppliers slammed as the number of households in debt rises to more than 2million
The Sun - 25 September 2019
Research into energy debt, and link to our latest mid-year debt statistics.
Charity reveals record number of people are seeking debt advice
Ekklesia - 24 September 2019
Further coverage of our latest client statistics. A record 331,337 people contacted us for help with their debts in the first six months of 2019.
How 'buy now, pay later' companies are getting younger shoppers to use credit
CNN Business - 23 September 2019
Our head of external affairs, Richard Lane, said: "We're not convinced that consumers are confident or aware that they are taking out lines of credit."
8.4 million people in England are living in unaffordable or overcrowded homes
The Sun - 23 September 2019
Findings from the National Housing Federation (NHF) and the link with our mid-year debt statistics findings
The level of UK debt rises
MoneyFacts - 23 September 2019
Further coverage of our mid-year statistics release
Personal finance: five ways to get rid of your overdraft
Yahoo - 23 September 2019
Mentions StepChange as a source of advice
British people on financial ‘knife edge’ as Brexit looms: Charity
Al Jazeera - 20 September 2019
Further coverage of our mid-year statistics
The longer Universal Credit is in an area, the more foodbank demand increases
Big Issue - 20 September 2019
Highlighting our support of the Trussell Trust's foodbank findings
More British consumers living on financial knife edge, debt charity warns
UK Investing - 20 September 2019
Further coverage of our mid-year statistics
Personal finance: five ways to get rid of your overdraft
Personal Finance - 20 September 2019
We're quoted as a source of debt help for those wanting to get rid of their overdrafts
Record numbers seeking debt advice
Health Insurance - 20 September 2019
Our research shows a third of new clients’ outgoings were more than their incomes – the average monthly shortfall for clients with deficit budgets is £365.
Record number of Brits seeking debt advice, leading charity says
Money Age - 19 September 2019
Further coverage of our mid-year statistics
StepChange Reveals Record Numbers Seeking Debt Advice
CCR - 19 September 2019
Further coverage of our mid-year statistics
More British consumers living on financial knife edge, debt charity warns
UK Inv - 19 September 2019
A growing number of consumers are over-indebted and ill-equipped to cope with an economic shock, according to our research
Record numbers seeking debt advice
Credit Connect - 19 September 2019
Further coverage of our mid-year statistics
Record numbers of people now seeking help with their debt
The Independent - 19 September 2019
Our research shows signs that more households are “struggling to hang on”
Record number of people asking for debt advice shows households 'struggling to hang on'
iNews - 19 September 2019
Further coverage of our mid-year statistics
Millions of working Brits just one missed pay cheque away from losing their home
The Mirror - 19 September 2019
Our research backs up Shelter's released report into debt and accommodation
Record Numbers Seek Debt Help With U.K. on Brink of Brexit
Bloomberg - 19 September 2019
Commentary on our mid-year statistics in the context of Brexit
331,337 o bobol yn troi at elusen wrth geisio cael dau ben llinyn ynghyd
Golwg360 - Welsh Language Coverage - 19 September 2019
Welsh language commentary on our mid-year statistics
More British consumers living on financial knife edge
Hellenic Shipping News - 19 September 2019
Further mid-year statistics coverage
Josie Warner: her thoughts on today's release of our Stats Mid-Year Update
Medium - 18 September 2019
Our latest mid-year statistics update shows a record number of 331,337 people contacted the charity in the first half of this year for help with their debts.
Record Numbers Seeking Debt Advice
Yahoo Finance - 18 September 2019
Our research suggests single parents and people with mental health problems are particularly likely to feel under pressure from debt
Sobering problem debt stats should be wake-up call for government
Big Issue - 18 September 2019
More households than ever are “ill-equipped to deal with future economic shocks” according to our research
More British consumers living on financial knife edge
London South East - 18 September 2019
Our findings show an increasing number of British households struggling to cope financially
All time high in people calling for help with debt as Brits 'struggle to hang on'
The Mirror - 18 September 2019
A record number of Britons have contacted us for help in the first half of 2019
StepChange: record numbers seeking debt advice
Best Advice - 18 September 2019
Further coverage of our mid-year statistics update
Record Numbers Seek Debt Help With U.K. on Brink of Brexit
Bloomberg - 18 September 2019
Charities including StepChange are warning that households are vulnerable to any future economic turbulence
Credit card charges rocket to an all-time high of 24.7%... But savers are still earning ultra-low returns
This Is Money - 18 September 2019
Banks are charging record-high interest rates on credit cards — while still paying ultra-low returns to savers
Record numbers seeking debt advice, say StepChange
AOL - 18 September 2019
Further coverage of our mid-year statistics update
More British consumers living on financial knife edge, debt charity warns
Reuters - 18 September 2019
A growing number of consumers are over-indebted and ill-equipped to cope with an economic shock
Employee benefits: the start of your financial wellbeing strategy
Employee Benefits - 16 September 2019
Our research has revealed that people who experienced a life event in the last two years were three times more likely to fall into problem debt.
Why are so many middle-class millennials going bankrupt? (£)
The Telegraph - 16 September 2019
The average amount owed by our clients under the age of 25 is over £6,000.
Conal Gregory: Lessons in finance could ease the debt problems of the future
Yorkshire Post - 14 September 2019
Experts from MyBnk, together with us, have assisted almost 1,000 indebted or at risk young adults to manage their money in schools, colleges and youth organisations.
Meet The Women Caught In The Vicious Payday Loans Cycle
Refinery 29 - 12 September 2019
Our clients are getting younger each year. The average client aged 25 to 39 owes £12,911, and the average customer under 25 owes £6,277.
What to do if you overspent on your summer holiday
BBC News - 8 September 2019
We say that covering the minimum payment on all the debts you have is the key to avoiding default charges and a damaged credit rating.
Why a return to cash might be the answer to the millennial debt problem (£)
The Telegraph - 6 September 2019
Under-25s are a growing and significant proportion of our clients, with an average outstanding debt of over £6,000.
August 2019
Payday lenders lure hard-up families with recipes and exercise tips
Mirror - 31 August 2019
We warn that these kind of credit products can turn out to be a trap for people who are financially vulnerable.
How debt impacts mental health and what to do about it
Yahoo! News - 28 August 2019
Our research has found that a third of our clients had vulnerabilities in addition to their financial difficulties, almost half of which (49%) were mental health issues.
Borrow £6,000, pay back £12,000: Loans from specialist student lender advertised in UCAS emails will double in size by the time they are repaid
This is Money - 24 August 2019
Our head of policy, Peter Tutton, said: "Relying on an uncertain future income can become a massive stumbling block for students coming out of university, particularly if they remain financially vulnerable after graduating."
How Google promotes companies pretending to be debt charities
The Telegraph - 23 August 2019
Investigation into the clone firms placing adverts online that mislead consumers.
"I Had Panic Attacks Over Missing New Products" – When Makeup Meets Obsession
Refinery 29 - 23 August 2019
The introduction of buy now, pay later schemes such as ClearPay makes it easier for beauty fans to get their fix there and then. We warn that "it can be all too easy to overestimate what you can afford."
The numbers don’t work
Pensions Age - 22 August 2019
This report refers to our data, which shows an increase in younger people coming to us for advice.
FCA issues warning over National Debtline ‘clone firm’
Credit Connect - 22 August 2019
Report about the FCA's second warning about clone firms targeting the free debt advice sector.
How HSBC is engaging its staff with money
Professional Pensions - 22 August 2019
HSBC refer their colleagues who are dealing with debt problems to us.
How to escape the spiral of uncontrolled debt
Money Wise - 20 August 2019
One of our clients tells their story and Sue Anderson of our media team explains how the debt landscape has changed over the years.
FCA issues warning about ‘clone firm’ impersonating National Debtline
CCR Magazine - 20 August 2019
The Financial Conduct Authority (FCA) has issued a warning about a ‘clone firm’ impersonating National Debtline, following on from the warning they released about scammers impersonating us.
Calls for FCA powers to tackle debt scams
FT Adviser - 20 August 2019
Further coverage of fraudsters impersonating free debt advice charities.
UKGC commenced a consultation period on restriction of credit card use in gambling
TUNF - 20 August 2019
We would support a ban, if accompanied by further measures.
UKGC Readies For Three-Months Credit Card Restriction Talks; Full Ban Highly Unlikely
LCB - 19 August 2019
We provided data that conclusively proves a significant number of people have fallen into a debt through borrowing money.
GB Gambling Commission launches 12-week consultation on credit card gambling
Affiliate Insider - 19 August 2019
Our data has shown that restricting only one form of borrowing would have a led to limited impact on addressing harm.
Conal Gregory: Which is the best credit card for you?
Yorkshire Post - 16 August 2019
Four million have a sub-prime credit card, defined as where the interest rate is 30-70 per cent.
GC launches consultation on credit card restrictions
i Gaming Business - 16 August 2019
We've provided data to show some people have incurred debt across several types of borrowing, and restricting only one form of borrowing would have a limited impact on addressing harm.
Lack of resilience against life events driving problem debt - StepChange
Cover Magazine - 16 August 2019
Our report into the financial resilience gap has helped expose the triggers which send people spiralling into problem debt.
No gambling with your overdraft please
Wiggin - 15 August 2019
In our experience, many people in trouble with gambling debt had obtained credit from several sources. Only a holistic approach to all forms of borrowing would serve to help them.
Thurrock man named Deputy Lord Lieutenant of Essex
Your Thurrock - 14 August 2019
Our Chair, John Griffith-Jones, has been appointed as a Deputy Lieutenant of Essex.
Loan shark charter passed as debts rise
Lancashire Telegraph - 13 August 2019
The number of people contacting us is rising every year.
Mental health issues and money: kindness is not good enough
The Guardian - 13 August 2019
We are campaigning for a comprehensive system of support for those struggling with distressing life events.
LGA - Loan sharks warning as debt enquiries hit record high
Wired Gov - 12 August 2019
The loan sharks warning comes as latest figures show that 12,652 people a week in the UK are seeking help for problem debt – the equivalent of one person every 48 seconds.
Loan sharks warning as debt enquiries hit record high
About Manchester - 11 August 2019
The number of enquiries made to us in 2018 was 657,930 – a 14 per cent rise on the 577,678 enquiries in 2014, and 6 per cent up on the 619,946 enquiries made in 2017.
BBC Radio 4 'You & Yours'
BBC Sounds - 8 August 2019
Richard Lane discussed lead generators who are using StepChange’s likeness to trick people seeking debt advice into thinking they’re talking to us.
Nearly £8 million taken out in short-term loans in Calderdale over the last three years, figures reveal
Halifax Courier - 5 August 2019
We comment on these figures, urging people to think carefully before taking out a short term, high cost loan and to consider whether they may benefit from free, impartial debt advice instead.
MP meets with debt advice charity StepChange
Renfrewshire 24 - 2 August 2019
Paisley and Renfrewshire South MP Mhairi Black met our team, following on from the release of our 'Scotland in the Red' report which revealed that thousands of people in Scotland are struggling with essential household bills.
Revealed: How problem debt is forcing hundreds into insolvency
Shropshire Star - 5 August 2019
We explain problem debt is a widespread issue across the country, but Shropshire and the West Midlands is particularly affected. Approximately 11 per cent of our clients come from the region – the joint third highest in the UK.
Debt charity responds to Work and Pensions Committee report on the welfare safety net
Ekklesia - 2 August 2019
The House of Commons Work and Pensions Committee has released a report examining the welfare safety net. We shared a number of concerns and recommendations.
UK poverty and destitution levels are a choice to be unmade, says Committee
Ekklesia - 1 August 2019
We modelled the effect of different levels of deductions on benefit claimants who are in debt.
Financial advice “a turn-off” despite life shocks
Adviser Points of View - 1 August 2019
Fewer than 5% of people ask for financial advice even when they are faced with life shocks like illness or bereavement, our research shows.
July 2019
Channel 4 News: Social Metrics Committee
Channel 4.com- 31 July 2019
Peter Tutton, Head of Policy, appeared on Channel 4 News, discussing our contribution to the Work and Pensions Committee’s report into the Welfare Safety Net.
MPs say single-parent families and disabled people being pushed into poverty
Channel 4.com - 31 July 2019
One of our clients, Dave, was interviewed about single parent families and disabled people being pushed into poverty.
Avoiding the debt advice scammers
CCR Magazine - 31 July 2019
'Clone firms' have been impersonating us online - the FCA has issued a warning about these scammers.
Take action to stop children going hungry during school holiday
FE News - 31 July 2019
We modelled the effect of different levels of deductions on benefit claimants who are in debt. Even a 5% deduction would leave almost half of their clients unable to meet essential expenditure.
How to avoid getting into debt
BBC Radio 4 - 30 July 2019
With our help, the BBC's Smart Consumer podcast has these tips on how to avoid getting into debt:
Easy credit, hard times: 10-fold rise in young people going bankrupt
The Telegraph - 30 July 2019
We explain that we don't recommend insolvency when people can repay their debts in a reasonable length of time, but sometimes it is the most appropriate option.
Expand credit unions as alternative to payday lenders, FCA urges
Exec Review - 23 July 2019
We say more radical solutions should be explored, such as zero-interest loans, designed to help people trapped in problem debt.
StepChange response to new draft FCA vulnerability guidance to firms
CCR Magazine - DATE
We commend the Financial Conduct Authority for its thorough analysis and new draft practical guidance to firms to help them improve their treatment of customers with vulnerabilities – or potential vulnerabilities.
Regulator launches guidelines for lenders to protect vulnerable consumers
The Big Issue - 23 July 2019
Our research illustrates the extra problems vulnerable people can face and the difficulty of resolving problems.
FCA to force firms to help vulnerable customers
Your Money.com - 23 July 2019
We welcome the FCA’s new guidance, and urge the regulator to implement it as soon as practical and to monitor it closely.”
Regulator launches consultation on fair treatment of vulnerable customers
Mortgage Solutions - 23 July 2019
This FCA guidance is vital step to market that works well for all people.
Credit card debt, High street investment, Golf winners
You & Yours - 22 July 2019
Our director of external affairs, Richard Lane, was interviewed about credit card debt.
Here’s why plans to force body cameras on bailiffs won’t curb the cowboys
The Independent - 22 July 2019
Our response to the latest announcement about curbing bad practice by bailiffs is included in this report.
Expand credit unions as alternative to payday lenders, FCA urges
The Guardian - 22 July 2019
We say more radical solutions should be explored, such as zero-interest loans.
Body-worn cameras to be compulsory for bailiffs amid fears of debtor bullying
The Gazette - 22 July 2019
The proposed introduction of cameras follows on from a 2017 report, entitled 'Taking Control: the need for fundamental bailiff reform', which we co-authors of.
StepChange responds to FCA consultation on mortgage prisoners
CCR Magazine - 22 July 2019
We support the main proposals, but says much more needs to be done to address the plight of those trapped in expensive mortgages with inactive or unregulated lenders.
Red card: Time to blow the final whistle on the sub-prime card debt trap
CCR Magazine - 22 July 2019
New research published by us finds a strong association between sub-prime cards and problem debt.
‘Life shocks’ increase risk of falling into problem debt
Health Insurance & Protection - 22 July 2019
The research from us reveals around 23 million people have experienced a life shock in their household in the past two years.
Body cameras to be compulsory for bailiffs
YourMoney.com - 22 July 2019
Research by Citizens Advice and us found a third (850,000) of the 2.2 million people contacted by a bailiff in the two years to November 2018 experienced them breaking current rules.
Bailiff body cameras 'meaningless without industry regulator'
Ekklesia - 22 July 2019
Our research also found nine in 10 people back an independent regulator for bailiffs.
Bailiffs forced to wear body-worn cameras to curb intimidation
Yahoo! News - 22 july 2019
Further coverage of the new rules which are being brought in following our campaign with the Citizens Advice.
Bailiffs made to wear body cameras in move to end intimidation
The Guardian - 22 July 2019
We reported that a quarter of people visited by bailiffs had tried to arrange repayment over the phone but found they insisted on visiting their home to obtain the cash – “thus triggering the next stage of payment and increasing the debt by £235”.
Bailiffs forced to wear body-worn cameras to curb intimidation
Sky News - 22 July 2019
Research by us with Citizens Advice found that 850,000 people contacted by bailiffs over a two-year period experienced them illegally forcing entry into a home or removing goods which the occupant needed for work.
Mr Money warns of new credit cards with interest rates of up to 80%
The Sun - 20 July 2019
Around two thirds of StepChange clients with subprime cards said they had used more credit than expected, mainly driven by desperation.
Credit cards and how to avoid a cycle of debt
The Smart Consumer podcast - 19 July 2019
One of our clients appeared discussed her experience with subprime credit cards and how we helped her.
Seven in 10 who experience debt do so “due to a life shock”
Credit Strategy - 18 July 2019
Around 70 percent of the more than three million people in the UK in problem debt in 2018 had their situations exacerbated by shocking life events, our latest report has revealed.
Seven Ways To Stop Money Worries Sinking Your Degree
The Money Charity - 17 July 2019
Readers are advised to get professional debt advice from us.
People not financially coping with ‘life events’
Best Advice - 18 July 2019
Our new research has revealed that people who had experienced a life event in the last two years were three times as likely to be in problem debt than those who had not.
Fewer than five per cent seek financial advice when life shocks happen – Stepchange
Mortgage Solutions - 17 July 2019
Our research from has found that life shocks like illness or death are likely to lead to debt, but that few people seek fiscal advice, negotiate with creditors or claim on insurance as part of a coping strategy.
Could ‘bad credit’ credit cards be more expensive than a payday loan?
Which? - 17 July 2019
In a national YouGov poll, StepChange found one in three people with serious debt problems had a subprime credit card.
70% experience debt do due to life shock
Credit Connect - 17 July 2019
Around 23 million people have experienced a life shock in their household in the past two years. Coverage of our report on life shocks and debt.
The facts about Universal Credit advance payments
Public and Commercial Services Union - 17 July 2019
StepChange and the Trussell Trust said advance payments to help 'people get by' are only fuelling more hardship because of the repayment thresholds.
People not financially coping with ‘life events’
Best Advice - 17 July 2019
Our research has revealed that people who had experienced a life event in the last two years were three times as likely to be in problem debt than those who had not.
Debt trap you haven't heard of? More than a million holders of subprime credit cards are in problem debt as charity calls on government action
This is Money - 11 July 2019
As many as one in three people who hold subprime credit cards with interest rates as high as 70 per cent are in problem debt. Coverage of our 'Red Card' report on high cost credit.
Charity issues warning about sub-prime credit cards
Your Money - 10 July 2019
Sub-prime credit cards have a detrimental effect on the financial situations of people they are supposed to help. Further coverage of our report.
'Subprime' credit cards causing debt spiral for thousands, debt charity warns
Moneywise - 9 July 2019
Thousands of consumers taking out high interest so-called 'subprime' credit cards are ending up caught in a “expensive debt cycle”, our latest research has revealed.
LOAN RANGER The areas where loan sharks and payday lenders are preying on people – how to get affordable credit
The Sun - 9 July 2019
We've warned that credit building card lenders are pushing thousands of customers into spiralling debts.
Campaigners urge financial watchdog to cap credit card costs to slash debt
Big Issue - 9 July 2019
Our study into sub-prime credit cards reveals that four million people are still paying between 30 and 70 per cent APR.
RIP OFF RATES Rip-off credit card rates left mum £12,000 in debt as charity warns about lenders pushing thousands of customers into debt spirals
The Sun - 9 July 2019
Alison Cairns, one of our clients, was one of the of the four million people being charged sky-high rates because of a poor credit history. She shares her story.
Sub-prime credit cards destroying the lives of those most in need of help
The Mirror - 9 july 2019
Our chief executive, Phil Andrew, said: "Sub-prime cards currently are often a very expensive debt trap in the long term – sometimes far exceeding the costs of payday loans." Coverage of our research.
Sub-prime credit card users being caught in expensive debt trap, says charity
Yahoo! Finance - 9 July 2019
More coverage of our report on subprime credit cards. They can have an APR (annual percentage rate) of between 30% and 70%.
One in five with sub‑prime credit card were jobless, says Stepchange survey
The Times - 9 July 2019
Almost one in five people who take have taken out a high interest rate, sub-prime credit card were unemployed at the time it was issued, our research has revealed.
Government council tax recovery pilot ‘could make situation worse’
Public Finance - 5 July 2019
A council tax recovery pilot scheme could be a “double edged sword”, we warn.
News Councils will be given power to recoup debts direct from employees’ wages
People Management - 5 July 2019
Councils will be given the power to deduct tax debts directly from employees’ wages in a controversial move experts (including us) have warned could worsen the financial distress of vulnerable individuals and put employers attempting to improve the financial wellbeing of their workforce in a bind.
WESTMINSTER DIARY: Proud of measure to help families pay for children's funerals
Solihull - 5 July 2019
Users of the scheme will be required to engage with professional debt advice services, such as those offered by us.
Councils look to take unpaid tax from debtors’ wages
Business Fast - 4 July 2019
"If the reason why people aren’t paying is because of far wider financial problems, then it may actually worsen or exacerbate that situation," said Sue Anderson, of head of media.
StepChange supports FCA’s main proposals on mortgage prisoners
Only Strategic - 28 June 2019
We support the main proposals, but much more needs to be done to address the plight of those trapped in expensive mortgages with inactive or unregulated lenders.
MPs ask for tougher mortgage prisoner regulation changes
Mortgage Strategy - 28 June 2019
An all-party parliamentary group, including representatives from StepChange, on mortgage prisoners has responded to the FCA’s recent consultation by stating that the proposed rules do not go far enough.
‘Buy now, pay later’ rules don’t go far enough
Advisor Points of View - 28 June 2019
The new rules have been described by our head of policy as "modest but welcome".
June 2019
Survey of Londoners reveals city's social and economic challenges
Mayor of London - London Assembly - 27 June 2019
Alison Blackwood from the StepChange Policy team said: "We support a holistic approach that looks at how to untangle the various pressures, and look forward to working with the Mayor’s office to help build greater financial resilience in the capital."
Debt charity responds to FCA consultation on 'mortgage prisoners'
Ekklesia - 28 June 2019
Of the clients we provided with debt advice in 2018, 16 per cent had a mortgage and 18 per cent of these had mortgage arrears.
"Stronger approach" urged to help mortgage prisoners
Mortgage Strategy - 27 June 2019
We have recommended the government takes a “stronger approach” to helping mortgage prisoners as part of its response to the regulator’s consultation on the issue, the closing of which came yesterday.
Millennial anxiety crisis over financial worries
TechRound - 27 June 2019
Almost two thirds (65%) of people advised by us in 2018 were under 40, compared to just half in 2014.
BSA: Government must act now to help mortgage prisoners
Mortgage Introducer - 26 June 2019
Peter Tutton, our head of policy, said: "The FCA’s principle of making it easier for mortgage prisoners to switch is great, but it won’t work in practice for some of those in the greatest need of help."
Debtors to get 60 day 'breathing space' to seek help
Property 118 - 15 June 2019
record numbers of people have been seeking debt help, we revealed in our annual report in April.
Klarna and fintech peers fuel fears of fresh wave of retail debt (£)
Financial Times - 22 June 2019
Young people now represent 14 per cent of our clients. They are "more likely to have insecure or irregular income", which can put them at greater risk of problem debt.
'Breathing Space' to be Given to People Struggling with Debt
Monwy Expert - 21 June 2019
Phil Andrew, our chief executive, said: "People looking for a sustainable way to repay their debts have traditionally had little protection."
Industry reaction: Government to launch breathing space scheme in 2021
Credit Connect - 21 June 2019
Phil Andrew, our CEO said: "Breathing Space and statutory debt repayment plans will fundamentally improve how people seeking to repay debt are treated, putting them in a far less precarious position."
60-day 'breathing space' scheme for people struggling with problem debt
Yahoo! Finance (via the Press Association) - 19 June 2019
We respond to the government's announcement about the breathing space scheme we've long campaigned for.
Debtors win protection in one of PM’s final acts
The Times - 19 June 2019
Further coverage of the breathing space scheme announcement.
Debt strugglers to get breathing space under new scheme to freeze interest payments without punishment for two months
The Daily Mail - 19 June 2019
Further coverage of the breathing space scheme announcement.
'BREATHING SPACE' Households falling into debt will get 60-day buffer against bailiffs and spiralling interest payments
The Sun - 19 June 2019
Further coverage of the breathing space scheme announcement.
Two-Month ‘Breathing Space’ Scheme For People Struggling With Problem Debt
Huffington Post - 19 June 2019
Further coverage of the breathing space scheme announcement.
Sian Evans: Why financial wellbeing should be part of an employer’s duty of care for staff
Employee Benefits - 17 June 2019
Employers have many duties towards staff, but there is one that is rarely mentioned: a duty of care towards employees’ financial wellbeing. An article by our director of HR.
'I borrowed £10k and paid back £23k': Panorama documentary lifts lid on the guarantor loan firms that are filling void left by payday lenders
This is Money - 17 June 2019
Peter Tutton, our head of policy, said: 'Since 2012, the likelihood of a client having a guarantor loan at the time they seek our help has risen significantly'.
How to beat Universal Credit delays and get emergency cash - here's what you need to do
Birmingham Live - 18 June 2019
Previous research among our clients who had money taken from benefits to repay debt showed 71 per cent said it caused them hardship and a quarter had cut back on food spending.
BBC Radio London Petrie Hosken's show (no longer available)
BBC Sounds - 17 June 2019
Richard Lane, Director of External Affairs, was interviewed on BBC Radio London about Buy Now, Pay Later Offers.
Get your salary paid as you earn it rather than waiting for payday with groundbreaking new scheme
The Sun - 14 June 2019
Will Berrington from our media team said: "Developments which could allow people to have greater control over their finances and provide them with better alternatives to high cost credit, are always worth exploring."
Buy Now Pay Later rules should go further, say debt charities
Ekklesia - 13 June 2019
Peter Tutton, our head of policy is quoted as saying: "The FCA’s changes are modest but welcome, though whether they will fully achieve the objective we would like to see that credit should always be “bought rather than sold” remains questionable."
Around 1 in 2 Universal Credit claimants have benefit deducted to repay an Advance Payment
Disability Rights UK - 13 June 2019
A joint report from us and the Trussell Trust shows that Advance Payments push people into hardship and therefore are not the solution to the wait.
'Buy now pay later firms' to be banned from charging interest on repaid loans
The Mirror - 12 June 2019
Buy now, pay later services are a leading factor in driving both store card and catalogue debts.
Watchdog announces new rules on 'buy now, pay later' products that it says will save users up to £60m a year
The Is Money - 12 June 2019
Peter Tutton, head of policy, said: 'The FCA's changes are modest but welcome, though whether they will fully achieve the objective we would like to see that credit should always be "bought rather than sold" remains questionable.'
FCA crackdown on 'buy now pay later' deals
The Scotsman - 12 june 2019
Peter Tutton is also quoted here, sharing our views on the new proposals.
FCA rules for buy-now-pay-later products could save customers up to £60m
Credit Strategy - 12 June 2019
Further coverage of our response to the FCA's proposals.
More protection for ‘buy now pay later’ customers
Your Money.com - 12 June 2019
Buy now, pay later services are a factor driving both store card and catalogue debts, which around 12% and 34% of our clients have respectively.
Better protection for ‘buy now pay later’ customers
The Money Pages - 12 June 2019
Further coverage of our response to the FCA's proposals.
StepChange response to FCA’s “Buy Now, Pay Later” rule changes
CCR Magazine - 12 June 2019
Further coverage of our response to the FCA's proposals.
Buy Now Pay Later rules should go further, say debt charities
Ekklesia - 12 June 2019
Further coverage of our response to the FCA's proposals.
Ensuring overdraft rules work in practice is the challenge, says StepChange
Only Strategic - 11 June 2019
Around half of StepChange Debt Charity clients have accumulated overdraft debt, on an average of over £1,500, at the point they seek debt advice.
Are we squeezing every last drop out of forbearance?
UK Finance - 10 June 2016
Julie Gale, Head of Mortgage Advice, writes in UK Finance today ahead of her speech to the UK Finance’s Arrears and Possessions conference next week
Credit card borrowers with longstanding debts given final warning
Which? - 9 June 2019
We warn that there may be a large number of people who have not previously considered themselves to be in problem debt or sought advice but could need help particularly those with multiple credit cards.
BANK OVERDRAFT FEES TO CUSTOMERS TARGETED IN MAJOR SHAKE UP
Engage Customer - 7 June 2019
Peter Tutton, our head of policy, said: "We would like the regulator to be more pro-active and fleet of foot in identifying and refining the specific, practical steps banks should be taking to help customers escape the overdraft trap more quickly."
StepChange response to FCA overdraft rules
CCR Magazine - 7 June 2019
Around half of StepChange clients have accumulated overdraft debt, of an average of over £1,500, at the point they seek debt advice.
Radio 4 - You and Yours
BBC Sounds - 7 June 2019
Sue Anderson, our head of media, appeared on the BBC’s You and Yours to discuss the changes to the overdraft rules.
FCA overhauls overdraft rules
Credit Strategy - 7 June 2019
Our own research shows that around half our clients have accumulated overdraft debt at the point they turn to us.
City regulator bans high overdraft fees to reform 'dysfunctional' market
The Guardian - 7 June 2019
About 2.1 million people were overdrawn in every month of 2016, according to a report published by us.
Daily overdraft fees scrapped in major shake-up
The Big Issue - 7 June 2019
Our head of policy, Peter Tutton, comments on these changes, which we welcome.
Bank overdraft fees targeted in major shake-up
Business Matters - 7 June 2019
Peter Tutton said: “We would like the regulator to be more pro-active and fleet of foot in identifying and refining the specific, practical steps banks should be taking to help customers escape the overdraft trap more quickly, and to break the cycle of repeat use of overdrafts.
Bank overdraft charges slashed in radical shake-up of ‘dysfunctional’ market
The Independent - 7 June 2019
Peter Tutton said the FCA was “absolutely right” to point to the harm that getting stuck in expensive repeated overdrafts can cause.
City regulator bans high overdraft fees to reform ‘dysfunctional’ market
Exec Review - 7 June 2019
The new rules – the bulk of which will come into force by 6 April 2020 – will also aim to force banks to do more to identify and help customers stuck in their overdrafts for long periods of time.
Couple behind on rent face eviction after complaining about state of mouldy home
The Miror - 7 June 2019
A couple are facing life living on the streets after they claim they were served an eviction notice when they complained about the state of their home. They were signposted to us for debt advice.
Millions more Universal Credit claimants to have rents paid straight to landlord
The Mirror - 7 June 2019
We say the payments to help 'people get by' are only fuelling more hardship because the repayment thresholds are not based on affordability.
Bank overdraft fees targeted in major shake-up
BBC - 6 June 20109
Bank overdraft fees are to undergo a major shake-up, which the UK financial regulator is calling the biggest overhaul for a generation. We would like the regulator to be more pro-active.
City regulator bans high overdraft fees to reform 'dysfunctional' market
The Guardian - 7 June 2019
Vulnerable consumers are disproportionately hit by excessive charges.
FCA hits banks with clampdown on overdraft fees; Depressed pound edges up as Theresa May steps down
This Is Money - 7 June 2019
Our head of policy, Peter Tutton, said: 'The challenge now is to make sure the steps to help customers get out of expensive overdraft debt work in practice.’
Universal Credit advance payments should be 'scrapped and replaced by grants'
The Mirror - 5 June 2019
StepChange and the Trussell Trust said advance payments to help 'people get by' are only fuelling more hardship because of the repayment thresholds.
Universal Credit repayments 'push people into debt trap and must be scrapped'
Birmingham Mail - 5 June 2019
We're working with the Trussell Trust to campaign for action including reducing the five-week wait.
Universal Credit Advance Payments are pushing people to use food banks
Disability Rights UK - 5 June 2019
A deduction of just 5% would push nearly half of StepChange clients on benefits into a negative budget situation.
Universal Credit 5-week wait for cash is ‘pushing people into debt’
The Sun - 5 June 2019
A FIVE-week wait for Universal Credit is pushing vulnerable people into debt and hardship. We're campaigning with the Trussell Trust for the government to make changes.
Universal Credit is now biggest reason for referral to foodbanks
Cornwall Live - 5 June 2019
Further coverage of the Universal Credit campaign.
Universal Credit advance payment loans 'pull people deeper into crisis'
Plymouth Herald - 5 June 2019
Further coverage of the Universal Credit campaign.
Consumers warned to take action on debt now
Money Facts - 3 June 2019
Credit card borrowers considered to be in persistent debt are currently receiving letters to take action to repay their debt. We warn this could result in people reaching a cliff edge moment when they struggle to make repayments.
Who needs coins? Now six-year-olds can spend pocket money on a card
The Guardian - 2 June 2019
Before signing up for a card, a sustained discussion about money is necessary between parent and child. "To children, these 'learner' debt cards may feel like play, yet the money and the spending that sits behind them is real." says our head of media, Sue Anderson.
May 2019
Energy companies must do more for vulnerable customers, say experts
The Big Issue - 31 May 2019
Peter Tutton, our head of policy is quoted. He says the commission are right to call for Ofgem and suppliers to revisit the question of social tariffs.
Energy firms told they must do more for vulnerable customers
YourMoney.com - 31 May 2019
Peter is also quoted here, saying: "We are also pleased to see the Commission’s support for the government’s breathing space scheme, which we have long campaigned for."
Urgent action needed to support vulnerable energy customers
Credit Connect - 31 May 2019
Further coverage of the independent report says urgent action is required by all energy companies, regulators and government, as well as price comparison websites.
New rules mean your credit card could be suspended if you don’t pay back debt
The Sun - 30 May 2019
Our chief executive talks about the cause for concern that people may 'hit the buffers hard' at 36 months, when actions become compulsory.
'Support' letters being sent to help people in debt 'making the problem worse'
The Mirror - 30 May 2019
We say that while encouraging people to meet more than just their minimum payments will, in theory, help many, there are concerns that the letters being sent by creditors aren't clear enough.
Concerns raised over credit card warning letters
Credit Connect - 31 May 2019
We've raised concerns that consumers with long-standing debts on credit cards, who have received letters encouraging them to make more than the minimum payments are could be unclear in their messaging.
Payday loan borrowers still being charged DOUBLE the amount lent
The Sun - 27 May 2019
We say there are still issues with short term loans, despite FCA regulation.
'Don't ignore' credit card warning letters
BBC News - 29 May 2019
People with long-standing debts on credit cards are receiving letters encouraging them to make more than the minimum payments.
‘Don’t ignore’ credit card warning letters
Dundee Messenger - 29 May 2019
Providers could suspend cards if borrowers fail to take action by March. We've raised concerns that the warnings may not be clear enough.
I cancelled my mobile phone contract but I'm being chased for money
Saga - 29 May 2019
We provide advice for readers in this situation - include proof of cancellation in any complaint.
Payday loan borrowers still being charged DOUBLE the amount lent
The Sun - 27 May 2019
We point out that there are still issues with short term loans, despite FCA regulation.
Money Worries Are Real - Here's How to Do a Wedding Budget
Women's Health - 26 May 2019
We revealed that over 70% of our clients reported having low energy and insomnia - along with other health problems.
'I sold my home to pay HMRC's demands – then they withdrew them' (£)
Telegraph - 25 May 2019
Peter Tutton, our head of policy, said: "Government debt collection practices ought to lead the pack in terms of treating people fairly, yet too often they don’t."
Call for online 'credit curfews'
Radio 4's Money Box - 25 May 2019
Our client data is used in this feature on the use of consumer credit.
Wonga may be no longer but beware new firms looking to rip you off: Loan sharks are circling again with rates of 200%
This is Money (Mail on Sunday) - 25 May 2019
We fear far too many consumers are jumping at the 'quick-fixes' these short-term lenders appear to offer, when really they need debt counselling.
I paid off £53,000 worth of debt – using cash helped me go debt free
I News - 24 May 2019
Katie Johnson had a debt management plan with us when she started out on her journey to clear here debts.
Opinion: "A rational approach to tech is essential", by Phil Andrew (£)
Credit Strategy - 23 May 2019
Our chief executive explains the charity's approach to technology.
It's OK To Say: How St Albans musician is fighting back after reaching an all-time low
The Herts Advertiser - 23 May 2019
A first-hand account by musician who sought our help when dealing with mental health issues and a financial crisis.
Norman Lamb teams up with Martin Lewis to demand end to threatening debt letters
North Norfolk News - 21 May 2019
Receiving intimidating letters demanding money from those in debt has been likened to "someone standing in front of you with a knife" in a debate called by a Norfolk MP.
Get the most from Millennials, by understanding what has shaped them
Personnel Today - 21 May 2019
64% of calls made to us are from people under the age of 40.
Overcoming the UK’s debt problem
Accountancy Age - 21 May 2019
Around 8 million people in the UK are considered to be ‘in debt'. We offer real solutions and education to people who have been struggling with debt.
Banks face paying extra £100m to tackle debt advice shortfall (£)
The Times - 20 May 2019
Our former Chair, Sir Hector Sants, on a shortage of capacity and long waiting times when vulnerable people called on services offered by Stepchange and Citizens Advice funded via the levy.
Debt advice levy could see banks pay £100m more
Money Marketing - 20 May 2019
Further coverage of Sir Hector Sants' interview with The Times.
Anxiety, Lying Awake At 3am And Manic Spending Sprees - How Money Affects Our Mental Health
Elle - 17 May 2019
References our client data - the average of our clients is falling.
Why we all need to make time to talk about money
The i - 17 May 2019
We are recommended as a source of advice when having conversations with family and friends who may need help with their debts.
How National Numeracy Day can help tackle problem debt
CCR Magazine - 16 May 2019
Coverage of our activity to support National Numeracy Day, including comments on the importance of numeracy from our Chair, John-Griffith-Jones.
Exclusive: Half Of 20-Somethings Say Money Pressures Impact Their Mental Health
Huffington Post - 15 May 2019
StepChange’s Sue Anderson said we'd seen the average age of those seeking its help fall in recent years.
National numeracy day sets out to tackle problem debt
Credit Connect- 15 may 2019
National Numeracy Day was launched in 2018, with the inaugural campaign seeing over 100 UK organisations drive 25,000 people to start their journey towards improved numeracy – and StepChange wants to help the campaign beat that number this year.
Payday lenders face sharp criticism as complaints rise 130%
The Guardian - 15 May 2019
We warn that people often turn to this kind of borrowing when they don’t feel there’s any alternative.
Vulnerable Brits must be saved from cashless society, warns new report
The Big Issue - 105 May 2019
Our director of external affairs Richard Lane said: “People experiencing problem debt really do need help, and the scrutiny now being given by MPs to the flaws in the system can only lead to improvements.”
StepChange commends Treasury Select Committee for keeping up pressure for debt reforms
CCR Magazine - 13 May 2019
We're pleased to see the recommendations published in the Treasury Select Committee’s report of its inquiry into consumers’ access to financial services.
Treasury Committee says Banks can no longer ignore financial inclusion
Credit Connect - 13 May 2019
The Treasury Committee has published a new unanimously-agreed report on consumers’ access to financial services. We comment on the report.
Teachers ‘key’ to helping students avoid money troubles
TES - 11 May 2019
A recent report by us says that a quarter of women under 25 and a third of men under 25 are the most likely age group to have debts with payday lenders and loan sharks.
Gen Z is paying the price for quick and cheap debt
The Telegraph - 12 May 2019
Further coverage of the financial strain on younger generations, as as we have seen in our research into our clients' experiences.
I Spent My Entire Life Savings In A Year But I'm Clawing My Way Back
Refinery 29 - 10 May 2019
Young people make up a growing proportion of their clients, with under-25s representing 14% of the people we saw in 2018.
MP attends meeting about debt
The Leader- 9 May 2019
Tuesday’s meeting of the All Party Parliamentary Group for Debt and Personal Finance was addressed by directors of the Financial Conduct Authority, the Finance and Leasing Association and StepChange Debt Charity, and Economic Secretary to the Treasury John Glen MP.
StepChange responds to the Fairness Group Statement
CCR Magazine- 7 May 20109
It is heartening to see the Government’s commitment to bringing local and national government debt collection practices in line with both industry best practice and the Government’s own fairness principles.
Government makes commitment to improving government debt collection practices
Credit Connect - 7 May 2019
We welcome the government’s commitment to improving government debt collection practices.
Government tackles bailiff bad practice
Your Money - 7 May 2019
We say: "Now this statement needs to be supported by lasting change; such as Government accepting the recommendations."
Don't waste your money: 19 things you shouldn't be spending your cash on
Love Money - 6 May 2019
They recommend coming to us for debt advice, as we don't charge for it, unlike some advice companies.
Skye and the 21st century housing market
West Highland Free Press - 5 May 2019
"Figures assembled by the debt relief charity Step Change indicate that while the average Scottish mortgage debt is £2,800, in the constituency of Skye, Lochaber and Badenoch it is a whopping £16,000."
Amount of payday loans taken is increasing consumer debt
London Loves Business - 3 May 2019
Individuals who take out payday loans are more likely to have concerns repaying their debts, and entering a vicious cycle of debt, our research shows.
HEADLINE
CCR Magazine - 3 May 2019
“The drivers of problem debt, as well as the drivers of wealth, are different for different age groups."
FCA reveals growing gaps in generational finances
Financial Times - 2 May 2019
We've long seen stark differences in the profile of older and younger clients seeking debt advice.
FCA opens debate on intergeneration differences
Credit Connect - 2 May 2019
We wholeheartedly welcome the FCA’s exploration of intergenerational issues.
Royal Mail delivers financial wellbeing focus to support employee health
Employee Benefits - 2 May 2019
Royal Mail’s financial wellbeing provision includes debt counselling delivered by us.
April 2019
The average Brit’s debt broken down
Plymouth Daily - 30 April 2019
In our mid-2018 research, we found an increasing proportion of our clients hampered with short-term, high-cost credit.
Would you take a payday loan from your employer?
People Management - 25 April 2019
We say, any form of borrowing needs to be considered in terms of whether it is providing a genuine solution or masking a bigger problem.
StepChange “disappointed” by FCA’s duty of care consultation
Credit Strategy - 29 April 2019
We're disappointed that this consultation hasn't arrived at more concrete steps forward. Our head of policy, Peter Tutton, explains why.
Highland Scots face biggest mortgage arrears
The Herald - 26 April 2019
Our 'Scotland in the Red' report found that almost one in three householders was behind on their mortgage payments, with the average being a colossal £16,155.
ETZ Payments: Software group setting up finance arm to help protect from payday lenders
Express - 24 April 2019
18 per cent of our new clients last year had on average £1,755 in payday loans.
Tougher laws needed to clamp down on rogue bailiffs, says MP
Express & Star - 24 April 2019
We estimate there have been 850,000 cases of misconduct by bailiffs in the past two years, making the case for change "urgent".
The importance of talking about debt
Open Access Government - 24 April 2019
In the first six months of 2018 alone, more than 325,000 people contacted us for help with their financial concerns.
Britain's payday loan hotspots revealed as high cost credit addiction sees debts spiral to over £1billion
This is Money - 19 April 2019
In 2017, 16.8 per cent of our new clients had a high-cost short-term debt, such as a payday loan, but this rose to 18.3 per cent for the first half of 2018.
Let's talk about debt
Amor Magazine - 15 April 2019
Charities like us offer support to indebted households, and in the first half of 2018 alone we helped more than 325,000 new clients.
£2.3bn debt relief granted in 10 years of DROs
Scottish Financial News - 15 April 2019
Paula Hogarth, our DRO Service Debt Advice Centre Manager said: “DROs are a good solution for people with minimal assets and low income who can’t afford to repay their debts."
Five ways to reduce financial anxiety
The Guardian - 14 April 2019
The first step to tackling money problems is facing the facts – then you can create a budget and get help if you need it.
Scottish savings have collapsed under Tories
Money Expert - 12 April 2019
Household savings in Scotland have been cut by around 60% since the Conservative Party came to power in 2010, according to Scottish Labour.
Council tax is driving people into debt
Dumbarton and Vale of Leven Reporter - 12 April 2019
Council tax is the main factor driving people to seek help with debt, a new report has shown.
Bailiffs should wear bodycams and face tougher regulations, say MPs
The Independent - 12 April 2019
MPs on the Justice Committee have highlighted several "worrying" examples of bailiff malpractice.
MPs demand regulator to crack down on bailiffs
BBC News - 11 April 2019
A 2016 survey found that 51% of our clients who were contacted by bailiffs were being chased for council tax arrears.
Bailiffs should be required to wear bodycams, say MPs
The Guardian - 11 April 2019
Highly critical justice select committee report recommends bailiffs be officially regulated. This report draws on our clients' experiences.
MPs demand regulator to crack down on bailiffs
Dundee Messenger - 11 April 2019
Peter Tutton, our Head of Policy, said: "Enforcement by bailiffs is intrusive and places disproportionate costs on people in the most vulnerable circumstances."
Debt charity warns of Council Tax emergency
Scottish Housing News - 10 April 2019
StepChange Debt Charity Scotland was contacted by over 30,000 people last year across every constituency seeking debt help.
Almost 700,000 Scots at risk of 'problem debts', report warns
Heart - 9 April 2019
Almost 700,000 Scots have problem debts or are at risk of having them, our 'Scotland in the Red' report has revealed.
Almost 700,000 Scots at risk of 'problem debts'
Planet Radio - 9 April 2019
Further coverage of the findings published in our 'Scotland in the Red' report.
Almost 700,000 Scots have 'problem debts', charity warns
STV News - 9 April 2019
Further coverage of the findings published in our 'Scotland in the Red' report.
Money Worries Cost UK Economy Up To £51bn A Year, Research Finds
HR News - 9 April 2019
Worries over money among UK workers are costing the economy up to £51bn a year in lost productivity and recruitment expenses, a report endorsed by us has found.
Charity report highlights debt issues in Scotland
Credit Connect - 9 April 2019
Further coverage of the findings published in our 'Scotland in the Red' report.
700,000 Scots have problem debts or are on the verge of plunging into financial distress
Scottish Financial News - 9 April 2019
Further coverage of the findings published in our 'Scotland in the Red' report.
Scotland facing debt crisis
Third Force News - 9 April 2019
Further coverage of the findings published in our 'Scotland in the Red' report.
Debt charity warns of Council Tax emergency in Scotland
Ekklesia - 9 April 2019
Further coverage of the findings published in our 'Scotland in the Red' report.
3 ways Scotland's personal debt problems are getting worse - and 3 ways to address it
Common Space - 9 April 2019
Analysis in response to our 'Scotland in the Red' report.
Thousands struggling with guarantor loans seek help (£)
The Times - 8 March 2019
Appeals for advice from people with guarantor loans who get into debt difficulties have risen 35-fold in the past six years, our annual report has revealed.
£2.3 billion debt relief granted in 10 years of DROs
Gov.UK - 6 April 2019
Paula Hogarth, our DRO Service Debt Advice Centre Manager, says: "DROs are a good solution for people with minimal assets and low income who can’t afford to repay their debts".
Spending on plastic gives young people a debt headache (£)
The Times - 6 April 2019
One person every 48 seconds called us for help with their debts last year, a record level, and those calling are getting younger. Further coverage of our Statistics Yearbook.
Citizens Advice reports 16% jump in problem bailiffs
FT.com - 4 March 2019
Report on our 2018 Statistics Yearbook. Our chair, John Griffith-Jones, points out that a large number of single parents contacting us have insufficient income to cover their rent, council tax and essential bills.
Leeds based national debt charity contacted by record numbers for help
ITV News - 3 April 2019
One of our clients, Jamie, explains that his problems began to spiral out of control when he took out a credit card to improve his rating, only then to lose his job.
Record number of people in debt trouble
5 News (via YouTube) - 3 April 2019
Jamie was also interviewed about his experiences of dealing with debt, along with our head of policy, Peter Tutton.
Over 650,000 people sought debt advice in 2018
Money Age - 3 April 2019
In 2018, 657,930 people contacted us seeking advice, up from 619,946 in 2017. Coverage of our 2018 Statistics Yearbook.
Record numbers seek help for problem debt
The Money Pages - 3 April 2019
We experienced record demand for support services last year – amounting to one person every 48 seconds getting in touch with us for help. Coverage of our 2018 Statistics Yearbook.
Record number contacted StepChange over debt in 2018
Credit Strategy - 3 April 2019
A record 657,000 people contacted us about problem debt, as our 2018 Statistics Yearbook shows.
Every 48 seconds one person contacted debt charity last year
Your Money - 3 April 2019
Record numbers of people contacted us last year, statistics reveal. Coverage of our 2018 Statistics Yearbook.
Record number of people contacting StepChange Debt Charity in 2018
CCR Magazine - 3 April 2019
Our 2018 Statistics Yearbook reveals the ever-increasing scale of demand for debt help in the UK.
Record number of people contacted debt charity in 2018
Credit Connect - 3 April 2019
More coverage of our 2018 Statistics Yearbook.
Single, under 40, in work and renting – a snapshot of debt nation
Royal London - 3 April 2019
Becky O’Connor, personal finance specialist at Royal London, said the demographics of our clients tell us a story of intergenerational inequality.
Payday lender’s collapse to hit borrowers
Dundee Messenger - 3 April 2019
Quoting our annual report which warns there has been a "small, but worrying" rise in the number of people seeking our help who had payday, or high-cost and short-term, loans.
Payday lender's collapse to hit borrowers
BBC News - 3 April 2019
References various statistics from our annual report to illustrate the wider issue about rising levels of personal debt.
‘Worrying’ rise in number of people with payday and high cost credit debts
The Sun - 3 April 2019
There's been a "worrying rise" in the number of people turning to us who are in debt to payday lenders or other short-term high cost credit providers. Further coverage of our annual report.
Record numbers contact Leeds-based national debt charity StepChange for help
Yorkshire Post - 3 April 2019
One person every 48 seconds contacted us for help last year - with single parents being the fastest rising group seeking help.
March 2019
The affordable credit challenge: why FinTechs and the responsible finance industry must work together to innovate
Responsible Finance - 28 March 2019
Our report, 'The High Cost of Credit', is referenced to support this article.
Staff money worries costing UK economy up to £51BN a year
Employer News - 26 March 2019
A report, endorsed by us, has revealed that stress over personal finances makes employees significantly less productive, unable to finish daily work tasks and more likely to change jobs.
Revealed: Glasgow students are the new prey for payday loan lenders
Glasgow Sloth - 25 March 2019
Sharon Bell, director of StepChange Scotland, saya that despite the changes to short-term loan regulation, we still receives many calls from people looking for help regarding short-term, high credit loans.
4 Top Places to Get Debt Help
About My Area - 24 March 2019
Our report highlights that credit card debts are on the rise.
Credit 500 and Women in Credit Awards mark end of Credit Week 2019
Credit Strategy - 22 March 2019
Our chief operating officer, Fiona Megaw, won a lifetime achievement award at this year's event.
Brexit Havoc Adds to Misery for Nation Battling With Debt
Bloomberg - 22 March 2019
Our debt advisers get a very different view of the UK to the one portrayed by government ministers and central bankers.
Household bills to rise in April: ‘I haven’t used my fridge since December – I’m already living day to day’
The i news - 20 March 2019
Sue Anderson from our media team explains that we've seen a rise in the proportion of clients with arrears on their energy bills.
Young Women In Big Debt Tell Us Why They Owe So Much Money
Yahoo! News - 20 March 2019
We are recommended as a source of impartial debt advice.
As a Yorkshireman, I know the value of saving. Others should too (£)
The Times - 20 March 2019
We've estimated that families are 44 per cent more likely to fall into problem debt if they have less than £1,000 saved.
Exactly how much debt problems are affecting your area of Lancashire
Lancashire Live - 20 march 2019
Since 2017 consumer credit has continued to grow while many households continue to struggle.
Austerity has pushed the UK’s poorest households further into debt – here’s how
The Conversation - 19 March 2019
We've found that sometimes bailiffs visited homes outside “reasonable hours” or continued action, despite clients agreeing a repayment plan.
How to save Money: Why Financial Self Care Is so Important
Women's Health Magazine - 19 March 2019
How to save money – and why it matters for your health. Over 70% of our clients reported having low energy and insomnia, and many had other symptoms of ill health.
StepChange uses Pegasystems to power digital efficiency drive
Computer Weekly - 15 March 2019
We're transforming our debt advice service by using Pegasystems to power digital efficiencies and innovation.
Firms MUST not collude in this system that can tip people into the red, says debt charity boss
Mail on Sunday - 16 March 2019
Peter Tutton, our head of policy, writes about why we support the newspaper's call for improvements to help consumers avoid making unintended payments under continuous payment authority permissions.
Credit unions and financial inclusion on the agenda for Lloyds Banking Group
Association of British Credit Unions - 15 March 2019
Our CEO, Phil Andrew, took part in wide-ranging roundtable discussion about how government and banks and others can support the expansion of credit unions.
Rent-to-own shops have been forced to change - and now things have just got a lot cheaper
Liverpool Echp - 18 March 2019
The price cap rules come into force on 1 April 2019. Peter Tutton says, "The most financially vulnerable households cannot be left with no choice but the highest price on the high street."
The true extent of Birmingham's debt problem revealed in shock new figures
Birmingham Live - 14 March 2019
Peter Tutton, our head of policy, said: “This data reflects both the growth in consumer credit lending in recent years, and the budget squeeze many households have been feeling.
Nearly 100,000 people have now opened a Help to Save account - but 3m low-income workers still miss out on free cash
This is Money - 7 March 2019
Phil Andrew, our chief executive, is quoted on our 'Help to save' campaign work.
End of the rent-to-own rip-off? City watchdog brings in price cap to protect thousands of vulnerable customers
This Is Money - 5 March 2019
Peter Tutton, our head of policy, is quoted welcoming the new rules, but warning they must be accompanied by better alternatives.
FCA: Credit card late payment fees are unacceptable.
Credit Connect - 6 March 2019
Peter Tutton,our head of policy, said it’s clear that reducing harm in the credit card market remains a work in progress.
Man left trapped in credit card debt after losing his job reveals how he beat it
The Mirror - 6 March 2019
Our client, Jamie Evans, discussess his debt problems and how he overcame them with our help.
The magnolia prison: How grown-ups are increasingly trapped in privately rented homes
The Overtake - 1 March 2019
Our head of policy, Peter Tutton, says it's unsurprising that we are seeing growing number of single parents contacting us who are in arrears on their rent.
February 2019
First-time buyers are lured into taking out record amounts of debt as they are forced to borrow nearly four times their salary to get on housing market
This is Money - 22 February 2019
Sue Anderson, our Media and PR Manager, urged lenders to ‘pause for thought’.
'Gambling was all I thought about all day'
The Guardian - 23 February 2019
Andy Margett, 39, on how he became addicted to gambling – and later turned his life around - with our help.
Money Box: Debts after death and pension
BBC Sounds - 23 February 2019
Andy Shaw from our advice policy team discusses debts and bereavement. From 14 minutes in.
Seeking debt advice will help your finances - and improve your health and wellbeing
Daily Record - 22 February 2019
The link between debt and depression is well documented, with money worries causing sleepless nights, stress and uncertainty. But seeking help to tackle financial concerns will also improve your wellbeing - our survey shows.
High cost lending continues to leave people in ongoing cycles of debt
Talk Business - 22 February 2019
Our report states that in 2017, 15.7% of their customers had a debt to pay off as a result of short term high cost credit debt or pay day loans.
Shortlist for the 2019 Women in Credit Awards
Credit Strategy - 20 February 20109
Fiona Megaw and Vikki Brownridge are both nominated.
Workers 'missing shifts because they can't afford travel costs', poll reveals
The Mirror - 20 February 2019
Our external affairs director, Richard Lane, says one of the most common issues for our clients is increased levels of stress and anxiety alongside high levels of debt.
Law-breaking bailiffs are getting away with abusive behaviour warn MPs
The Mirror - 15 February 2019
Coverage of evidence given to MPs by StepChange and other charities. Our CEO, Phil Andrew, is quoted.
Rule-breaking bailiffs need to be held to account say debt charities
Big Issue - 15 February 2019
Phil Andrew, our CEO, said only 15 per cent of their clients who felt they had been treated badly by bailiffs made a complaint.
Number of charities say bailiffs 'continue to flout rules' and need regulating - and majority of Britons agree not enough is being done
This is Money - 15 February 2019
Phil Andrew, our chief executive is quoted as saying only formal regulation can solve the problems in the bailiff sector, as part of coverage of our call for improved bailiff regulation.
Public ‘demand rogue bailiffs be locked out’ (£)
The Times - 15 Feburary 2019
Tougher regulations to combat rogue bailiffs are considered “long overdue” by the public, charities, including us, have told the government.
New research on resolving personal debt problems
Ekkelisa - 15 February 2019
Early findings from major new research by us, released as part of Debt Awareness Week, show what variations in progress typically arise among different groups of clients after taking debt advice.
The debt solution marketed as a life hack on social media: Record numbers open IVAs - but what are they and can you really write off 85% of your debt?
This is Money - 14 February 2019
Peter Tutton, our head of policy, says this represents a continuation of the rising trend we have seen in recent years.
Universal Credit five-week wait ‘sets Brits up to fail’ and loads up families with debt from day one, charities warn
The Sun - 13 February 2019
Experts, including StepChange, said the long wait for cash was still a huge issue.
May winces under PMQ ‘friendly fire’ over UC
24 Housing - 13 February 2019
The Work and Pensions Committee took evidence on how thinly stretched the social safety net had become. Peter Tutton is a committee witness.
Progress on debt typically spiky not smooth
CCR Magazine - 13 February 2019
Early findings from major new research by us, released as part of the charity’s Debt Awareness Week, show what variations in progress typically arise among different groups of clients.
StepChange research shows that debt resolution is not a smooth process
Credit Connect - 13 February 2019
More coverage of our client outcomes survey.
Welfare safety net: evidence on debt, hunger and homelessness
Parliament UK - 12 February 2019
Peter Tutton, our head of policy, gave evidence to a Commons Select Committee.
I quit my job to care for my dying mum – but Universal Credit five-week wait ruined my life
The Sun - 12 February 2019
Daniel Knowles now owes around £4,000 in catalogue debt.
Our study finds indebtedness among low income households worsened under government austerity measures
University of Hertfordshire - 11 February 2019
Rising demand for debt advice corroborates the intensifying debt pressures amongst low income households - our client data is quoted.
Low income households under austerity: a notable rise in debt for essential needs
LSE British Politics and Policy blog - 11 February 2019
Rising demand for debt advice corroborates the intensifying debt pressures amongst low income households. Cites our data.
BrightHouse to offer new loan where customers pay almost double what they borrow
The Mirror - 10 February 2019
Quotes our client statistics: up to 1.4 million people on lower incomes relied on high-cost credit firms last year.
Debt-laden families borrowing THIRD more than they earn, shock figures reveal
The Sun - 5 February 2019
Peter Tutton, our head of policy, says the figures lay bare the cost of living crisis hitting families.
Fury as energy bills soar again: Price cap hike row as Big Six make huge profits
Express - 5 February 2019
In the first half of 2018, just under 15 percent of our new clients were behind on either a gas or electricity bill.
January 2019
A quarter of Brits start New Year feeling troubled about their finances
Adviser Points of View - 31 January 2019
65% of clients surveyed by us said they have felt this way for more than a year
Everything you need to know about the government saving scheme giving away 'free money'
Somerset Live 29 January 2019
Phil Andrew, our chief executive, is encouraging claimants to take part in the savings plan.
StepChange responds on Breathing Space
CCR Magazine - 29 January 2019
Our press release in response to HM Treasury's Breathing Space consultation.
Debt charities respond to 'breathing space' consultation
Credit Connect - January 2019
We welcome the principle of extending statutory protection, with caveats. Phil Andrew, our CEO is quoted.
£500,000 funding boost for charity that helps low income families
East Durham News - 29 January 2019
We published a report showing an increase in the number of households relying on high interest credit to stay afloat.
Thousands of people on Universal Credit and Working Tax Credits are missing out on free money
Stoke Sentinel - 28 January 2019
A number of regional publications have quoted our CEO's comments about Unviersal Credit.
A financial watchdog has released high-cost credit figures for the first time
The Big Issue - 28 January 2019
Richard Lane, our director of external affairs, says the latest FCA show payday lending is on the rise again.
Fraudster secretly stole thousands from girlfriend and left her suicidal
Eastern Daily Press
We helped the victim of fraud who was left paying off thousands of pounds.
Universal Credit and Working Tax Credits claimants 'missing out on free money' from Government
Birmingham Live - 25 January 2019
Phil Andrew, our chief executive, is encouraging claimants to take part in the savings plan.
Surge in payday loans raises concerns about consumer debt
Money Wise - 25 January 2019
Sue Anderson, our media and PR manager, says reports on payday lending being on the rise again match what we're seeing among our clients.
£500,000 Northstar Ventures boost set to help low income families
Bdaily - 25 January 2019
This story references our report showing an increase in the number of households relying on high interest credit to stay afloat.
Payday loan broker Quick Loans charging up to 1,575% interest wants people to go to PRISON for getting into debt
The Sun - 24 January 2019
In response, Richard Lane, our external affairs director, says rather than "living beyond their means" most people in debt have ended up there because of a shock to their income.
How to get out of debt: Your ten-step plan to getting your finances back under control
Daily Mail - 24 January 2019
It is recommended to contact us for help with budgeting and dealing with debt problems.
Klarna payments UK: is buy-now-pay-later luring young people into debt?
Love Money - 22 January 2019
In this article about the potential risks of 'buy now, pay later' products, our client statistics are quoted. We're seeing more under-25s seeking debt help.
Revealed: Three million low-income workers missing out on 'free money' as 80,000 sign up to Help to Save scheme that offers £1,200 bonus
This is Money - 22 January 2019
Our CEO, Phil Andrew, says it's vital the government make a real effort to promote the 'Help to Save' scheme if it is to have the desired result.
Support is available for those worried about money
Daily Record - 22 January 2019
In 2018, nearly 20,000 people in Scotland contacted debt charity StepChange, an increase of 47 per cent since 2013.
One in four people are worried about debt this January
Yorkshire Post - 22 January 2019
Debt worries linked to spending from two years ago are blighting huge numbers of Leeds residents. Our media and PR manager, Sue Anderson, comments on a new debt survey.
A quarter of people stress over finances on Blue Monday
Money Age 22 January 2019
More than a quarter of people (27%) have started the new year feeling uneasy about their finances - coverage of our 'Blue Monday' survey.
More than one in four people remain uneasy about finances this Blue Monday
International Finance - 21 January 2019
More coverage of our 'Blue Monday' survey.
More than a quarter of people uneasy about finances
Credit Strategy - 21 January 2019
More than one in four people started the New Year feeling uneasy about their finances, our survey has revealed.
Blue Monday: More than one in four people uneasy about finances
Credit Connect - 21 January 2019
More coverage of our 'Blue Monday' survey.
Essex & Suffolk Water wants to help you beat the January blues
Essex TV - 21 January 2019
We partner with this water company to provide a comprehensive programme of help for people in arrears and struggling to pay their bills.
'I cancelled mobile contract with Three through its web chat and then debt agency chased me' - is it ever wise to cancel online?
This is Money - 21 January 2019
We provide advice for if you're contacted by a creditor or debt collection agency about a debt
Blue Monday – how not to let money get you down
What Investment - 21 January 2019
A survey carried out by YouGov on our behalf revealed that more than a quarter of us started the New Year feeling uneasy about our finances.
Justice Select Committee on baillif reform
Parliament Live TV - 15 January 2019
Peter Tutton, head of policy, gave evidence based on our clients' experiences of dealing with bailiffs.
Worried about money? Get advice now
Daily Record - 15 January 2019
In 2018, nearly 20,000 people in Scotland contacted debt charity StepChange, an increase of 47 per cent since 2013.
Water - one less thing to worry about
The Northern Echo - 14 January 2019
Advice for people struggling to pay their water bills from our partner Northumbrian Water.
Rogue Bailiffs Are 'Inflicting Misery On Vulnerable People', Fuelling Youth Suicide And Draining Pensioners Of Cash
Huffington Post - 9 January 2019
There is cross-party support for improved bailiff regulation, which we campaign for.
Cash-strapped Newcastle man left struggling to afford food due to 'drug' of Wonga loans
Newcastle Chronicle - 9 January 2019
One of our clients shares his story as part of Michael Sheen's 'End High Cost Credit Alliance' campaign work.
UK unsecured debt approaches unprecedented levels
WCL News 8 January 2019
Our CEO, Phil Andrew, is quoted commmenting on the latest debt figures.
Debt crisis: British families face £15k misery
Express - 8 January 2019
Richard Lane, our director of policy, comments our clients' experiences.
Sants stakes reputation on guidance body success
Citywire - 9 January 2019
The launch of the long-awaited single financial guidance body (SFGB), headed up by our former chair, Sir Hector Sants.
Household debt is now higher than it was in the 2008 financial crisis
The Big Issue - 9 January 2019
Problem debt is not confined to consumer credit, says Richard Lane.
My Shopping Addiction Landed Me 25k In Debt
Refinery 29 - 9 January 2019
We provide advice for people in this situation.
John Griffith-Jones to chair StepChange Debt Charity
Best Advice - 7 January 2019
Report on the announcement of our new chair.
Debt charity names Hector Sants successor
Financial News London - 7 January 2019
John Griffith-Jones, a former chair of the FCA, takes over at StepChange
StepChange announces new chair
Credit Connect - 7 January 2019
Report on the announcement of our new chair.
Who's Moving: Battersea, Big Issue Invest, Royal Life Saving Society UK and more
Civil Society - 7 January 2019
Round up of senior appointments, including our new chair
Investor submits plans for 17-storey office and retail development in Leeds
Yorkshire Post - 7 January 2019
Report on the planning application for the building that will house our new offices
John Griffith-Jones to chair StepChange Debt Charity
Credit Strategy - 7 January 2019
Report on the announcement of our new chair.
Britain owes £72.5bn on credit cards as households pile on debt despite fears for economy
Independent - 5 January 2019
Sue Anderson says credit cards are the single most common issue the charity encounters. And our advice about bailiffs video is featured.
More credit unions failing but membership growing
CCR Magazine - 4 January 2019
Phil Andrew's response to the latest Bank of England consumer credit figures.
More credit unions failing but membership growing
Money Marketing - 4 January 2019
We warn that while credit growth is slowing, we should not lose sight of continued indebtedness in many consumers’ personal finances.
More credit unions failing but membership growing
BBC News - 4 January 2019
Phil Andrew is quoted on the importance of credit unions and community lenders.
How to get out of debt in 2019
Mail Online - 4 January 2019
Expert tips on what you can do to help get yourself out of the red in the New Year - quotes our client data.