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External affairs team

Find out who's talking about us and what they're saying

StepChange in the news

In this section you'll find the most recent media coverage of our campaign work as well as appearences on radio and television by our policy advocates and clients.

Click on the most recent headlines below to view the articles or play the broadcasts in full. Can't find what you're looking for? Check our archives for coverage from 2017 onwards.

Our latest media coverage

Please note, we're not responsible for the content of external websites.

January 2019

 Blue Monday – how not to let money get you down

What Investment - 21 January 2019
A survey carried out by YouGov on our behalf revealed that more than a quarter of us started the New Year feeling uneasy about our finances.

 Justice Select Committee on baillif reform

Parliament Live TV - 15 January 2019
Peter Tutton, head of policy, gave evidence based on our clients' experiences of dealing with bailiffs.

 Worried about money? Get advice now

Daily Record - 15 January 2019
In 2018, nearly 20,000 people in Scotland contacted debt charity StepChange, an increase of 47 per cent since 2013.

 Water - one less thing to worry about

The Northern Echo - 14 January 2019
Advice for people struggling to pay their water bills from our partner Northumbrian Water.

 Rogue Bailiffs Are 'Inflicting Misery On Vulnerable People', Fuelling Youth Suicide And Draining Pensioners Of Cash

Huffington Post - 9 January 2019
There is cross-party support for improved bailiff regulation, which we campaign for.

 Cash-strapped Newcastle man left struggling to afford food due to 'drug' of Wonga loans

Newcastle Chronicle - 9 January 2019
One of our clients shares his story as part of Michael Sheen's 'End High Cost Credit Alliance' campaign work.

 UK unsecured debt approaches unprecedented levels

WCL News 8 January 2019
Our CEO, Phil Andrew, is quoted commmenting on the latest debt figures.

 Debt crisis: British families face £15k misery

Express - 8 January 2019
Richard Lane, our director of policy, comments our clients' experiences.

 Sants stakes reputation on guidance body success

Citywire - 9 January 2019
The launch of the long-awaited single financial guidance body (SFGB), headed up by our former chair, Sir Hector Sants.

 Household debt is now higher than it was in the 2008 financial crisis

The Big Issue - 9 January 2019
Problem debt is not confined to consumer credit, says Richard Lane.

 My Shopping Addiction Landed Me 25k In Debt

Refinery 29 - 9 January 2019
We provide advice for people in this situation.

 John Griffith-Jones to chair StepChange Debt Charity

Best Advice - 7 January 2019
Report on the announcement of our new chair.

 Debt charity names Hector Sants successor

Financial News London - 7 January 2019
John Griffith-Jones, a former chair of the FCA, takes over at StepChange

 StepChange announces new chair

Credit Connect - 7 January 2019
Report on the announcement of our new chair.

 Who's Moving: Battersea, Big Issue Invest, Royal Life Saving Society UK and more

Civil Society - 7 January 2019
Round up of senior appointments, including our new chair

 Investor submits plans for 17-storey office and retail development in Leeds

Yorkshire Post - 7 January 2019
Report on the planning application for the building that will house our new offices

 John Griffith-Jones to chair StepChange Debt Charity

Credit Strategy - 7 January 2019
Report on the announcement of our new chair.

 Britain owes £72.5bn on credit cards as households pile on debt despite fears for economy

Independent - 5 January 2019
Sue Anderson says credit cards are the single most common issue the charity encounters. And our advice about bailiffs video is featured.

 More credit unions failing but membership growing

CCR Magazine - 4 January 2019
Phil Andrew's response to the latest Bank of England consumer credit figures.

 More credit unions failing but membership growing

Money Marketing - 4 January 2019
We warn that while credit growth is slowing, we should not lose sight of continued indebtedness in many consumers’ personal finances.

 More credit unions failing but membership growing

BBC News - 4 January 2019
Phil Andrew is quoted on the importance of credit unions and community lenders.

 How to get out of debt in 2019

Mail Online - 4 January 2019
Expert tips on what you can do to help get yourself out of the red in the New Year - quotes our client data.

December 2018

 How to cure a Christmas debt hangover

Independent - 28 December
Our advice on prioritising bills is included in this informative guide to dealing with debt.

 Debt crisis: 3 MILLION Britons struggle to pay bills – 25% admit finances out of control

Express 27 - December
Nearly 40 percent of our new clients were behind on at least one essential charge last year.

 Hard-pressed families may spend four times the amount they need to on popular gifts this Christmas by paying weekly with rent-to-own firms

This is Money - 19 December
Grace Brownfield, senior public policy advocate, is quoted.

 BBC News: FCA announces crackdown on overdrafts

BBC News at One - 18 December
Our Director of External Affairs is interviewed (20 minutes into the broadcast) about the FCA's announcement about overdrafts and high cost credit.

 Vanessa Feltz current affairs show

BBC Radio London - 18 December
Vanessa Feltz also interviews Richard Lane about this topic.

 Banks to be banned from charging ‘rip-off’ overdraft fees in FCA crackdown

Independent - 18 December
Our head of policy, Peter Tutton, welcomes the “robust” proposals from the FCA.

 Massive changes to overdraft charges revealed - here's what's affected

The Mirror - 18 December
Peter Tutton says the FCA proposals "should help to disrupt the toxic 'debt spiral' effect that overdrafts can create".

 Overdraft charges set for ‘biggest shake-up in a generation’

MSN - 18 December
Peter Tutton is also quoted commenting on the FCA proposals.

 FCA hammers banks in clampdown on overdraft fees

London Evening Standard - 18 December
More coverage of our response to the FCA's proposals.

 FCA takes important steps to making overdrafts fairer, says StepChange

CCR Magazine - 18 December
Further coverage of our response to the FCA's proposals.

 Excessive bank fees for unarranged overdrafts to be banned

The Guardian - 18 December
We welcomed the ban on unauthorised overdraft charges.

 Our CEO, Phil Andrew's comments on the FCA's announcement

The Express - 18 December (via Press Reader)
Phil urges us to spare a thought for the 2.1 million people who spent the whole of 2016 overdrawn.

 The FCA is cracking down on overdraft fees to protect vulnerable customers

The Big Issue - 18 December
Further coverage of our response to the FCA's proposals.

 Martin Lewis advises the ‘best route’ to clearing debt with management tips and help

Express - 17 December 2017
The Money Saving Expert cites us a source for getting debt help.

 Is Your Mental Health Making You Broke?

Refinery 29 - 13 December 2018
We are mentioned as a source of debt advice.

 How do I get out of debt?

Love Money - 12 December 2018
It is recommended to use our 60 second debt test to find out if you need help with problem debt.

 Citizens Advice Cornwall calls for regulator to rein in bailiffs

Falmouth Packet - 11 December 2018
Our statistics on bailiffs breaking the rules are quoted.

 Barclays customers now able to “switch off” certain spending

Credit Strategy - 11 December 2018
Our head of policy, Peter Tutton, is quoted on this new development.

 Is Klarna’s Buy-Now-Pay-Later Service Encouraging Young People To Get Into Debt?

Gadgette - 10 December 2018
Peter Tutton, our head of policy, says credit should never be marketed as a flippant thing or something easy and convenient.

 Martin Lewis: Trapped by debt? Money Saving Expert reveals top tip to solve debt problems

Express - 10 December 2018
Martin Lewis recommends getting in touch with us, or other advice providers.

 Money: Take steps now to avoid New Year festive debt trap

The Sunday Post - 8 December 2018
People are being tipped into debt by festive spending – we share advice on surviving the festive season.

 Northumbrian Water commits to eradicate water poverty by 2030

Water Briefing - 6 December 2018
We work with Northumbrian Water, providing all-round support and solutions to overcome the challenges of debt.

 No-interest loans could open up access to credit

Credit Strategy - 5 December 2018
An opinion piece by our CEO, Phil Andrew (log in required).

 Mum-of-three feels trapped by £8,355 high-cost credit debt and poverty premium

The Sun - 5 December 2018
This story is backed up by our estimate that 1.4million lower-income households resorted to high-cost credit in the last year.

 Self-employed workers are struggling with debt according to reports

NE Connected - 6 December 2018
Our data is quoted: self-employed carry four times as much debt as those that are employed full-time.

November

 Credit card borrowing slows as economic fears grow

Your Money - 30 November 2018
Peter Tutton, head of policy, comments on the latest credit statistics released by the Bank of England.

 StepChange comments on latest Bank of England Money & Credit data

CCR Magazine - 30 November 2018
The charity's views on the latest Bank of England and Credit report.

 Annual growth of consumer credit slows

Credit Connect - 30 November 2018
Our response to the latest Bank of England and Credit report.

 IN THE RED Mum plans to go bankrupt due to £20k debts

Scottish Sun - 30 November 2018
We are recommended as a source of debt advice in this account of a woman's money problems creating a stir on the Mumsnet forum.

 Ministry of Justice issues call for evidence over bailiff reforms

Credit Strategy - 28 November 2018
Coverage of our long-running campaign for bailiff reform.

 5 expert tips to avoid a Christmas debt hangover

Daily Mail - 26 November 2018
Sue Anderson from our Media Affairs team shares tips, as we often see a surge in cries for help around new year.

 High hopes for rent-to-own clampdown but experts warn UK’s poorest will still struggle

Independent - 23 November 2018
“The most financially vulnerable households cannot be left with no choice but the highest price on the high street." Peter Tutton, head of policy, is quoted.

 FCA double whammy crackdown on rent-to-own price caps is welcome, says StepChange

CCR Magazine - 23 November 2018
Our response to the FCA's announcement about the rent-to-own sector.

 FCA puts forward rent-to-own price cap

Credit Strategy- 23 November 2018
Peter Tutton, head of policy, shares his thoughts on the FCA announcement about measures being taken on rent-to-own.

 Reducing the impact of financial worries

FT Adviser - 22 November 2018
What to do if you think one of your employees is struggling with debt. It's recommended you refer them to us for advice.

 New report on debt and housing in the private rented sector

Ekklesia - 19 November 2018
The government should review the suitability of the private rented sector for housing vulnerable people - article based on our 'Locked Out' housing report.

 How to teach your children about the value of money

i News - 16 November 2018
Two thirds of people who contacted us in the first half of 2018 were under 40.

 Let’s ban the bailiffs who terrorise disabled people

Yorkshire Post - 15 November 2018
Rule-breaking bailiffs are causing stress, anxiety and financial hardship, according to research published by Citizens Advice and StepChange.

 Landlords forcing people in debt to pay more to rent - your rights

The Mirror - 15 November 2018
The private rented sector is not meeting the housing needs of people with vulnerabilities and debt problems - article based on our 'Locked Out' housing report.

 Evictions of vulnerable tenants should be made tougher, insists group

Letting Agent Today- 15 November 2018
The private rented sector is not meeting the housing needs of people with vulnerabilities and debt problems - article based on our 'Locked Out' housing report.

 Private rented sector not meeting needs of those in problem debt, says charity

Letting Agent Today- 15 November 2018
People often experienced a “debt premium” in the form of paying higher deposits as well as needing guarantors, while some put up with problems because of the worry of eviction - article based on our 'Locked Out' housing report.

 Private rented sector not meeting needs of those in problem debt, says charity

Press Association (Aol) - 15 November 2018
Article based on our 'Locked Out' housing report.

October

 Budget 2018: Interest-free loans to ease payday debt

The Times (£) - 30 October 2018
Richard Lane, director of external affairs, is quoted in this article about the Budget.

 Everything that’s missing from the new plan

The Mirror - 30 October 2018
Richard Lane, director of external affairs, is quoted in this article about the Budget.

 The end of payday loans? Hammond launches assault on lenders with no interest loans

The Daily Mail - 30 October 20108
Richard Lane, director of external affairs, is quoted in this article about the Budget.

 Chancellor gives people in debt new 60-day “breathing space” but here are 8 bills bailiffs can still case you for

The Mirror - 30 October 2018
We're quoted about having seen a surge in people seeking help to pay for energy bills.

 Chancellor unveils raft of measures designed to tackle problem debt

The Herald - 30 October 2018
The measures were broadly welcomed by Richard Lane of StepChange Debt Charity.

 Budget: Government to tackle payday lending with no-interest loan scheme

Financial Reporter - 30 October 2018
Richard Lane, director of external affairs, discusses our campaigns for a no-interest loan scheme.

 Easy-access pensions key to boosting women’s savings

Financial Reporter - 30 October 2018
Vikki Brownridge, director of charity development discusses the impact on our clients.

 StepChange introduces new strategy to double the number of people to help by 2022

International Finance - 29 October 2018
Review of our new four-year strategy that sets out an ambition to double the number of people we can help by 2022, and for the first time, launch an early intervention services.

 Interest-free loans: Hammond's plan to solve problem debt

The Guardian - 28 October 2018
Around one in seven people across Britain borrowed money to meet a household need last year - figures are from our high-cost credit report.

 BBC Radio 4 Money Box

BBC Radio 4 - 28 October 2018
Discussion about the FCA credit card rules

 Millions hounded with bailiffs - the shocking and unacceptable Government practices that break its own rules on debt

Mirror - 18 October 2018
Almost a third of those responsible for paying council tax are in arrears when they seek help with debt

 Fuel bills and council tax pushing people into debt the fastest - charity warns "concerning" bill rises are ruining lives

Daily Mirror - 4 October 2018
Our latest personal debt statistics are reported, with a comment from our CEO, Phil Andrew.

 Surge in number of people falling behind with council tax and energy bills as households feel the strain, charity warns

The Sun - 4 October 2018
Our latest report covered in the Sun highlights how many families are behind on the basics.

 Number of people struggling to pay council tax and energy bills and relying on payday loans is on the rise, debt charity warns

Daily Mail - 4 October 2018
Our latest personal debt statistics are featured, highlighting how many of our clients are turning to high cost credit.

 Three-year low in borrowing as Brits rein in spending on cards, overdrafts and more

Mirror- 02 October 2018
Peter Tutton, our Head of Policy comments on consumer lending trends.


Our Archive

September

 Debt charity plots tech revamp

Charity Digital News - 27 September 2018
Stepping forward: Our four year strategy aimed at helping more people and reaching people sooner is covered with a comment from our CEO, Phil Andrew.

 BBC Radio 4 File on Four Debt Killed My Dad

BBC Radio 4 - 26 September 2018
File on Four investigates what lead to Nigel Hurst's suicide after falling behind on his council tax and applying for bankruptcy.

 Buy now, pay later — the new debt trap for millennials?

Financial Times (£) - 21 September 2018
Peter Tutton, our Head of Policy comments on how credit is being marketed to young consumers.

 The northeast may be hit just as its economy is getting going

Bloomberg - 14 September 2018
Our Head of Policy, Peter Tutton comments on the rising levels of debt affecting households across the UK.

 Help to save launch

Channel 5 News - 12 September 2018
We appear on Channel 5 News about the launch of the new government backed Help to Save scheme.

 'Help to Save' scheme finally launches to give people on low incomes a £1,200 cash boost

The Mirror - 12 September 2018
Our CEO, Phil Andrew comments on how important it is for lower income households to have a savings safety net.

 Help-to-save scheme is finally launched

The Guardian - 12 September 2018
The Guardian report highlights our policy work around the Help to Save Scheme.

 If You're On A Low Income This New Bank Account Could Give You 50p For Every £1 Saved

Huffington Post - 12 September 2018
Phil Andrew comments on the value Help to Save could bring to our clients and why we support the scheme.

 In debt? This step-by-step guide can help you sort out your finances

i News - 11 September 2018
Our Direct of External affairs, Richard Lane, offers a step-by-guide on what to do if you're in debt.

 Russell Lynch: Ten years on from Lehman we’re still minding the wage gap

Evening Standard - 7 September 2018
Our latest report, London in the Red is covered.

 Problem debt costing economy £900m a year

Daily Mail - 6 September 2018
Our CEO, Phil Andrew, comments on how the government debt collection practices.

 Debts to Government are a bigger problem for families than consumer loans and credit cards, NAO warns

The Telegraph - 6 September 2018
Our insight into debts with local authorites are reported.

 Government criticised over approach to personal debt

BBC News - 6 September 2018
Our research into how people in debt are treated by local authorities is covered, along with a comment from our CEO - Phil Andrew.

 Problem debt costs public finances £250m a year through extra strain on health and housing services, NAO says

Independent - 6 September 2018
Our CEO, Phil Andrew comments on a recent report from the National Audit Office commenting on the government's policies relating to personal debt.

 Councils criticised for “intimidating” pursuit of unpaid bills
Financial Times (£) - 6 September 2018

UK consumer loans in July dip to slowest growth in three years The Guardian - 30 August 2018

Iain Dale, The Whole Show: Is Wonga stopping loan applications a good or bad thing? LBC Radio - 30 August 2018

Wonga’s woes spell the end of the payday-loan era The Economist - 30 August 2018

Interest rise leaves first-time buyers facing extra mortgage bill of £1,000 a year The Telegraph - 18 August 2018

Bank warns of more rate rises Metro - 3 August 2018

Bank of England raises interest rates 50% to highest level for a decade - and it could push thousands over the edge Mirror - 3 August 2018

We need a clear plan to help those with severe problem debt - Evening Standard - 31 July 2018

Households risk debt crisis after splurge on credit cards - The Times (£) - 31 July 2018

Household debt in UK 'worse than at any time on record' - The Guardian - 27 July 2018

Trouble ahead as British household budgets are £900 in the red - The Times (£) - 27 July 2018

UK families' debt SPIRALLING out of control as average household nearly £1,000 in the RED  – The Express – 27 July 2018

MPs rebuke councils for 'overzealous' use of bailiffs - The Guardian - 26 July 2018

Government bodies 'worst for aggressive debt collection' - BBC Online – 26 July 2018

Lifetime ISA's should be scrapped and households given help with mounting debt, say MPs – The Independent – 26 July 2018

Millions wiped off value of Amigo Loans after report in Times – The Times (£) – 17 July 2018

Is your partner keeping their debts secret? – The Times (£) – 4 July 2018

There is no such thing as free banking, warns City watchdog –  - The Times  – 28 June 2018

Banks make the most profit from vulnerable customers with large overdraft balances –  - The Sun  – 28 June 2018

Link between mental health issues and problem debt must be broken –  - The Independent  – 20 June 2018

Safety nets needed to prevent vulnerable people from debt – Credit Connect  – 20 June 2018

One in five people struggling with problem debts suffer from a mental health or physical illness or have been bereaved – This Is Money  – 20 June 2018

Mental and physical health issues mean you're far more likely to be in poverty – The Mirror  – 20 June 2018

People living in urban areas have £1,000 more debt than those in the countryside – The Sun  – 20 June 2018

Overdrafts more expensive than payday loans – The Financial Times (£)  – 23 May 2018

‘Sky high’ overdraft charges cost seven times more than payday loans – The Times  – 23 May 2018

The government's crackdown on loan sharks - BBC Victoria Derbyshire, 25 April, watch from 1 hour 22 minutes

A StepChange client's experience with debt and how they were helped by the charity - ITV News Calendar, 5 April

You & Yours Debt Special - BBC Radio 4, 2 April

Problem debt is at "epidemic levels" - The help that's out there - The Mirror, 21 March

We must end exploitative lending practices and make credit fair for those who need it - Huffington Post, 21 March

How to get out of debt in eight steps – and get advice for free - The Sun, rent-to-own campaign launch, 18 March

Millions of Britons in severe debt face more pain from BOE hikes - Bloomberg, 16 March

Debt triggered by divorce and redundancy, StepChange reveals - Credit Connect, 16 March

Credit lending levels 'close to 2008 peak', regulator says - The Yorkshire Post, 15 March

Debt charity says more than 600,000 people sought help last year - The Guardian, 14 March

Debt worries emerge from break-ups - BBC News, 14 March

Debt problems rising amongst under-25s - The Money Pages, 14 March

UK credit card debt rises 10% in January - The Financial Times, 2 March

House prices fall as incomes are squeezed - The Times, 2 March

‘Sharp rebound’ in mortgage approvals for home buyers - Daily Mail, 2 March

Credit card debt: Deadline set for new rules - BBC News, 27 February

Government urged to give those with debt problems a year's grace - The Guardian, 26 February

The pensioners who are £30,000 in credit card debt: Don't suffer in silence, follow our tips to get back in the black - Daily Mail, 6 February

Lloyds Bank is banning credit card customers from buying Bitcoin - Shortlist, 5 February

Debt charities warn that fake ads on Google make it harder for those struggling to get help - The Sun, 16 January

 Banks should end unplanned overdraft charges, charity says - BBC News, 6 December

PM broadcast - BBC Radio 4, 3 November, listen from 21 minutes

Tough calls: on the debt crisis frontline with charity StepChange - The Guardian, 20 September

Britain's debt timebomb: FCA urges action over £200bn crisis - The Guardian, 18 September

Third party deductions - the DWP policy that's pushing people into hardship and debt - The Mirror, 14 September

A million people forced deeper into debt just to pay their bills - where to find help - The Mirror, 20 July 2017

Debt fears remain despite manifesto 'breathing space' plans - BBC News, 23 May

Struggling credit card holders could see fees and charges waived - The Guardian, 3 April 2017

FCA: Credit card interest could be waived for those with severe debt - Financial Times, 3 April

Credit card interest 'could be waived' for longstanding debt - BBC News, 3 April

Three million have card debts they cannot repay: Banks are accused of exploiting customers as watchdog announces tough measures to tackle the crisis - Daily Mail, 3 April

Debt-binge Britons stick £20million a day on credit cards: Plastic spending soars at fastest rate for 11 years leading to fears of a fresh crisis as we now owe £67 BILLION - Daily Mail, 30 March

Today Programme - BBC Radio 4, 30 March, listen from 21 minutes

£66.7billion credit card debt binge is probed by the Bank of England over fears it could crash the economy - Daily Mail, 30 March

Bank orders loans review as consumer debt rises - The Times, 28 March

UK debt charity says demand for help hits record high - Daily Mail, 28 March

Money Doctor: Government-backed debt scheme could help ease money worries - Daily Record, 17 March

Bailiffs should face a crackdown: There are too many bad apples in the industry - The Independent, 15 March

Harsh and unfair tactics used by some bailiffs are pushing more people into debt, charities warn - Daily Mail, 14 March

Bailiff industry still problematic, say charities - The Guardian, 14 March

How bailiffs skirt the law and unfairly target vulnerable families - Daily Mirror, 14 March

Some bailiffs 'still abusing powers', debt charities say - BBC News, 14 March

Credit bubble fears as British drivers borrow £32 billion to buy more than two million new cars in a year - Daily Mail, 11 March

Shocking statistics reveal families in East Kilbride struggling with soaring levels of debt - Daily Record, 11 March

Credit card debt reaches record high of £66bn after families borrow £339m on plastic in January - Daily Mail, 2 March

MPs call for independent inquiry into bank overdraft charges and slam City watchdog for failing customers - Daily Mail, 24 February

WORSE THAN WONGA. The banks that charge more for an overdraft than a payday loan exposed - The Sun, 8 February

Banks charging up to £180 fees on £100 borrowing, Which? finds - Daily Mail, 8 February

Short-term lending isn’t black and white: make sure you read the small-print - The Spectator, 8 February

'Saving money is pointless' - The Independent, 2 February

Tesco, housing, motor insurance and debt - The Spectator, 2 February

pPENSIONS CRISIS: Older workers fearing POVERTY-stricken retirement because lack of savings - Daily Express, 2 February

DEBT WARNING. More people are going bust as credit card and personal loan borrowing soars - The Sun, 27 January

Rachel Reeves MP calls for action to tackle ‘sky high’ overdraft charges - Yorkshire Post, 20 January

'It's a financial cliff edge': how Britain fell back in love with credit cards - The Guardian, 11 January

The six ways to be richer and more secure in 2017 - The Times, 7 January

Debt, fuel costs, wealth and pensions - The Spectator, 5 January

Warning as credit card debt hits a £66.7bn high: Families borrowing growing at the fastest rate for 12 years - Daily Mail, 5 January

UK credit binge approaching levels not seen since 2008 crash - The Guardian, 4 January

Britain's borrowing binge puts millions at risk – how to stay safe - The Mirror, 4 January

British shoppers splurge as debt grows at fastest pace since boom year of 2005 - Daily Telegraph, 4 January

Household debt rises to post-credit crunch high - BBC News, 4 January

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They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

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