We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

How we help your constituents

We know that millions of people up and down the UK are living with problem debt. Many of them will live in your constituency and may reach out to you for help.

This hub is for MPs to find information on how we can help your constituents and read about our latest campaigns, statistics, briefings and research.

How can StepChange help?

We are a registered charity giving free and non-judgemental debt advice and support to people across the UK. Since 1993, we have helped more than 7.5 million people with debt problems take back control of their finances and their lives.

We guided

204,242

clients in 2024

In 2024, we helped

15,180 clients

become problem debt free

Debt Advice Provider of the Year 2025

The All-Party Parliamentary Group (APPG) on Debt and Financial Inclusion

The APPG on Debt and Financial Inclusion brings together MPs, peers and stakeholders from across the political spectrum to discuss, debate and campaign on issues affecting household debt and family finances.

There are over 30 members of the group. We provide the Secretariat for the group.

If you are interested in joining the APPG on Debt and Financial Inclusion, please contact james.cleverley@stepchange.org

Free debt advice resources

What is debt advice?

Debt advice is when an impartial expert looks at a person's finances and helps them get back on track. It usually includes:


  • Setting up a monthly budget
  • Suggesting ways to reduce spending
  • Looking at ways to increase income
  • Explaining what could happen if debts are not paid
  • Identifying priority debts
  • Explaining potential debt solutions and ways to deal with debts

Free debt advice resources

We know talking about debt is not easy for people. Your constituents can get advice with us online at any time, they choose the pace. Or they can call us and speak to an advisor.

We have downloadable resources you can share with your staff and have to-hand at surgeries.

Trifold leaflet

A printable leaflet explaining how we can work together to support constituents struggling with debt.

Download  

A4 poster

A printable poster with key information about our free services and contact details.

Download  

Social pledge cards

Images you can use on social media to show your support for free and impartial debt advice.

Download  

How we can support you in Parliament

We use our expertise and evidence from our clients to help change regulation, law and practice.

We can support your work by:

  • Providing general advice to help you handle debt-related casework
  • Providing data on problem debt in your constituency, to inform your priorities locally
  • Providing briefings, statistics and case studies to support your work in Parliament around debt
  • Sharing resources for your constituents to access free debt advice
  • Providing draft letters, oral questions and written questions for Parliamentary use
  • Meeting with you to talk about our campaigns and policy priorities

Contact our Public Affairs team

For more information or to arrange a meeting, please email parliamentary@stepchange.org

Our latest statistics and policy priorities

UK-wide debt statistics

Our statistics yearbooks use our client data to highlight the developing debt trends we are seeing across the UK.

Statistics Yearbook 2024

Our report explores the debt and demographic situation of clients who completed their first debt advice session between January and December 2024.

Read the report

Scotland in the Red 2024

Our report looks at what life is like for Scots experiencing problem debt. StepChange Scotland supported more clients in 2024, who sought help with higher debts and had greater arrears on their household bills.

Read the report

Supporting people in problem debt: Priorities for the government

Rising living costs, the pandemic and a housing emergency have resulted in over a quarter of UK adults struggling to cope financially.

We have identified six priorities for the Government to take forward in its agenda to help the most financially vulnerable in the UK.

Read our key policy asks

Campaigns and briefings

Advocating for society’s financially vulnerable through campaigns and research. We champion policies that reduce financial harm and deliver the best in free debt advice and debt management.

Key policy campaigns

Calling for a statutory regulator for the bailiff industry

Our CEO Vikki Brownridge has joined fellow members of the Taking Control coalition in calling on the Prime Minister to take urgent action to protect people in financial difficulty from harmful bailiff practices.

Together, we’re urging the government to introduce a statutory regulator for the bailiff sector – a vital step to drive up standards, ensure accountability, and root out unacceptable practices.

This is about creating a fairer system for those who need support the most – another step towards achieving meaningful change through our research and influence, which is outlined as one of our four outcomes in our 2025-30 strategy.

Read the letter to the Prime Minister

Recent briefings

The cost of living: Urgent action needed to tackle problem debt

Read our briefing on how cost of living rises continue to hit households hard and what changes are needed to prevent people relying on credit to make ends meet.

Read the briefing

 

2025 party conference briefings

Read our briefings provided to MPs and delegates of this year’s party conferences:

Thought leadership

 

Our blog highlights the trends our team sees, and uses in-depth data, research and insights to suggest ways to improve the lives of society's financially vulnerable.

Visit the Medium blog for more

Media centre

 

Our press office can comment, arrange briefings or interviews with experts, and help facilitate case study requests with clients who are willing to share their experience in the media.

Visit the Media Centre

Key policy campaigns

Find out how we're leveraging our insights to champion policies that reduce financial harm, reduce the negative impact of debt on society, and deliver free debt advice and management.

Our key campaigns

Consultation responses

We use our client experiences to regularly respond to consultations and discussion papers from the UK government, regulators and other relevant organisations.

Read our responses

Research and statistics

Our client data and research over the last decade highlights debt trends in the UK. These insights into the causes and consequences of problem debt inform our campaign and policy work.

Read our debt research

Contact our Public Affairs Team: