We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).

Monthly client data report:
July 2020

Download the full report

This latest report provides insight into the demographic and debt information of new clients who first received debt advice in July 2020. It also provides the latest insight surrounding our website traffic information.

Our key findings from July 2020:

  • Although volumes remain lower than levels found in 2019, in July 2020, we provided full debt advice to over 14,000 new clients through our online and telephone channels
  • Redundancy and becoming unemployed continue to be the most common reason for debt, with 17% of new telephone clients citing this as their main reason. 16% of new clients say covid-19 was their main reason – this proportion has stayed consistent with June
  • We also saw substantial increases in web traffic to our ‘emergency funding’, and ‘redundancy and debt’ information pages
  • We saw an increase in the proportion of single adults with no children compared to June. This has increased from 40% to 44%. We also continue to advise a disproportionate number of single parents (20%), compared to the UK average for all family types
  • Credit cards remain the most common debt type among new clients- around three quarters of new online clients, and three in five new telephone clients have this type of debt. We’ve also seen small increases in the proportion of new telephone clients in rent, council tax and energy arrears

Take a look at the full report to find out more.

This is the fourth report in this series detailing our latest data during the pandemic.

Our previous reports