Tell your creditors you are getting our help
Please contact your creditors and ask for time to deal with your debts.
Tell them you are getting our help and ask them what "forbearance" is available.
This means you are asking your creditors to hold back from forcing you to pay your debt, or taking further legal action.
They will usually:
- Stop their collection process
- Give you time to set up your debt solution
- Leave you alone for 30 days after you tell them you are getting help
Give them a call or send them an email. There is a template in the 'Your next steps' section of your Personal Action Plan.
If you have already applied for Breathing Space or a moratorium, then your creditors will have been alerted.
Wait to hear from our IVA team
If you live in Northern Ireland: You will be contacted by an insolvency practitioner rather than by StepChange VA. The insolvency practitioner will manage your IVA for you.
Our IVA team will get in touch with you in the next few days.
To support your application we will ask you to provide evidence of your income and spending, and proof of your debts. If an IVA is still right for you and you are happy to go ahead, we will draft your proposal.
Once you have signed it we will send it to your creditors. If your IVA is approved, we will ask you to start making your payments.