We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

Free advice on problem debt
based on what's best for you

0800 138 1111 Freephone (including all mobiles)


Now youve had our free debt advice...

Need to get in touch with us?

If you've already received debt advice from us, or you're currently a client, and would like to speak with one of our advisors, here are the phone numbers for our departments.

If you'd like to know about our call costs, you can find out how much it costs to call us.

Debt solution Our department Call them if you need help… Contact information
Debt management plan (DMP) or token payment plan (TPP) Plan Activations ...setting up your DMP or TPP 0300 303 7037
Opening hours: Mon-Fri, 8am-6pm
Client Support ...with your DMP or TPP, including:
  • updates to your budget
  • making payments
  • help with creditors
  • annual reviews
  • any change in circumstances
0300 303 5300
Opening hours: Mon-Fri, 8am-6pm
Customer Service ...with general advice during your DMP or TPP, including:
  • questions about your payments
  • general information and help with debt
0300 303 5300
Opening hours: Mon-Fri, 8am-6pm
Settlements Services ...after you’ve already talked to our Settlements team and if you have a lump sum of money to pay towards your debt 0300 303 2469
Opening hours: Mon-Fri, 9am-5pm
Bankruptcy Bankruptcy team ...general advice after you’ve been recommended bankruptcy 0800 9759557 Opening hours: Mon-Fri 9am-5pm
Debt relief order (DRO) DRO team ...setting up your DRO or general advice during your moratorium period if you’ve already been recommended a DRO by us England/Wales:
0800 107 1339
Northern Ireland:
02877 767 745
Opening hours: Mon-Fri, 9am-5pm
Equity release StepChange Financial Solutions ...setting up equity release or general advice during the process 0808 168 6719
Mon-Fri 9am to 5pm
IVA StepChange Voluntary Arrangements ...setting up your IVA, general advice during the length of the plan and your annual review Check your paperwork for the phone number
Debt payment programme (DPP) as part of the Debt Arrangement Scheme (DAS) Glasgow team ...setting up your DPP, advice during your programme, including:
  • updates to your budget
  • making payments
  • help with creditors
  • annual reviews
  • any change in cirumstances
Scottish clients only
0800 652 7491
Mon-Fri 8am to 6pm
Sequestration, Bankruptcy and Minimal Asset Process (MAP) Scotland Glasgow team ...with completing your bankruptcy or MAP application form, including:
  • Evidence to support your application
  • Information about the moratorium
  • Any change in circumstances
Scottish clients only
0800 652 7491
Mon-Fri 8am to 6pm
N/A Advice Plus … and you don’t have a debt solution in place but you...
  • need to update your budget and/or debts
  • need further advice if your circumstances have changed
  • need to know what to do if your creditors won’t accept your payment offer
  • have received court papers about your debts
0300 303 5666
Mon-Fri 8am to 8pm
Saturday 8am-4pm

If you'd like to know about our call costs, you can find out how much it costs to call us.

Have we recommended a debt solution for you?

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016