We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
StepChange Debt Charity logo

How are DMP payments sent to creditors?

DMP payments are sent to your creditors as soon as the funds have cleared. We divide your payment up between your creditors so each receives a fair share of the money available.

What has changed with DMP payments?

From April 2015 we've improved how we process your DMP payments. Previously your payments would be sent to creditors towards the end of the month, regardless of when we received the money. Now we'll send payments to your creditors as soon as the funds are cleared, which means your creditors will receive your money sooner.

Do I need to change anything?

No - there's nothing for you to change. You can carry on making your payments to your DMP in exactly the same way as always, this change just means we'll process your payments more quickly and they'll arrive with your creditors earlier than before. We've informed creditors about this change, so they'll understand why payments are arriving at a different time than before.

What happens to my money after I've sent a payment?

Once we receive your money we'll send your payment on towards your debts. Most creditors receive payments from us electronically, by a bank transfer. With some creditors, we also send them details of which account the payment relates to so they can match it up with your account.

What is the payment date for my accounts?

When we send your proposal to your creditors we tell your creditors that they will receive your payment before the 28th of each month. However, the payment is likely to be received by your creditors before this date. Nothing has changed in the way you pay.

What date will my payment be collected from my bank account?

Direct Debit payments are collected on the 1st and 10th of each month. If you're worried you might not be able to make your payment it's important that you get in touch so we can work out a solution. Again, nothing has changed with the date you pay.

How long will it take for payment to be applied to my debts?

We'll send your payment to your creditors as soon as the funds are cleared, usually after a couple of days. Once this is received by your creditors they'll apply the payment to your account. The time this takes will vary depending upon the creditor and how they process payments.


Manage your DMP online. Update creditor details or complete your annual review at a time and place to suit you, day or night.


Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2017