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Assistant drafters help get your IVA set-up right

Here at StepChange VA, the assistant drafter team work to provide excellent service to our clients at this early stage in their IVA journey. Assistant drafter Joe is here to talk us through his typical day…

First, let’s start with paperwork!

Joe, assistant IVA drafterOne of the most important assistant drafter tasks is ‘file set-up’. A lot of our time’s spent pouring through the paperwork and other information you provide in that initial debt advice appointment you had with us. We do this because it’s really important that we get the best picture possible of your unique situation.  

In addition to sorting through mounds of paperwork, we regularly talk to IVA clients by email, letter, telephone and text. This is usually to chase up info we need such as proof of income, monthly expenditure, assets and liabilities, and creditor statements. 

We also answer any burning questions clients may have about their IVA, and help them get their last few bits of information together.  

Proposals and meetings with creditors

After file set-up is complete, the assistant drafter team helps the drafters to prepare the IVA proposals that are sent out ahead of the Meeting of Creditors (or ‘MOC’). 

Once a creditor receives a proposal, they will then vote on the IVA by email or fax: every day, we find ourselves juggling file set-up, contacting clients and sending out IVA paperwork with logging these votes and keeping the drafters up to date by email on how the creditors have voted.

After the drafters complete the MOC with the client, the assistant drafters have the pleasure of sending out the post-MOC paperwork that confirms their IVA has been approved. 

Supporting you all the way

While there’s a lot of variety in our day-to-day work, everything comes back to one simple factor; making sure you have all the support and information you need. 

Our help doesn’t stop once your IVA is up and running. We’re also here to assist with any life changes you’re dealing with that may affect your IVA. 

What’s more, if your IVA application is unsuccessful for whatever reason, you’ll be referred back to the Debt Advice team so you can consider other debt solutions that may be right for you. 

Sometimes a client can feel that they’ve been treated unfairly by their creditors during their IVA. We always listen to any concerns clients may have, and if necessary, we write up reports for our social policy department to review. Keeping a record of things that may be making like difficult for you means that we can better address these issues in future.

Getting things back on track for our clients is what’s most important to us. Always has been, always will be.

 

Our team is here to help

0800 197 1713 Monday to Friday 9am to 5pm

contact

Our address

StepChange Voluntary Arrangements

Arena Point

Merrion Way

Leeds

LS2 8PA

Helping you become debt free...

“I wish to thank your staff for all the great help they gave me when I was in so much debt.
They were a pillar of support to me.” (Leslie, Essex)

Foundation for Credit Counselling Wade House, Merrion Centre, Leeds, LS2 8NG trading as StepChange Debt Charity and StepChange Debt Charity Scotland. A registered charity no.1016630 and SC046263. It is a limited company registered in England and Wales (company no:2757055). Authorised and regulated by the Financial Conduct Authority.

*This is the average rating of our service based on the StepChange reviews on Feefo by DMP and DRO clients three months into their solution.

© StepChange Debt Charity 2016